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In a large metropolitan area, Nurse Floating Flo contracts to float between three hospitals within a 10 mile radius of her housing. Starting in the 6th week, the company ask her to float to a hospital 15 miles away, the 7th week she goes to one on the other side of the city, that is 30 miles away, plus one that is 17 miles away. The nurse is willing to take the first few, but after the behavior continues, she has had enough and voices this to her recruiter.
First, I would thank Flo for her willingness to step up and help the facility with their floating needs even though she wasn’t contractually obligated. I would then advise her to have a discussion with her nurse manager about the excessive requests for long-distance floating and that her contract states she is only obligated to float within a 10-mile radius of her housing. If the issue continues, I would have her email a detailed statement of the situation to me and the account manager. I would then follow up to ensure the issue is resolved quickly.
Baby Nurse Betty is a skilled labor and delivery nurse, who also can float to post-pardum care after the delivery as well as the well-newborn nursery. At 7:30pm, the staffing company hotline gets a call stating that they want her to float to the NICU, which is beyond her competency level. What is your company’s response?
Nurse Betty is under no obligation to float to the NICU or any other unit if it’s beyond her level of competency. Nurse Betty should communicate this to her nurse manager. If she wants to gain experience in the NICU, she can simply request assistance when floating to that unit. If not, then we would reach out to the hospital to see if they might want us to send a more qualified candidate to the NICU.
Nurse Roach is all excited about her first travel nursing assignment. She drives 750 miles to her new assignment housing. After getting the keys from management, she opens the door and three cockroaches scurry across the floor. After further investigation, she also finds a ring of mold in the shower. She can’t stand it and immediately texts you with pictures. How do you respond?
My advice to her would be to leave immediately! Return the keys to the housing manager, gather her things and head to a hotel for the night. TaleMed will reimburse her for one night. At that point, she can either look for new housing herself, or we will use all available resources to find her move-in ready accommodations as quickly as possible.
You have worked with Nurse Asthmatic for 3 years now and she has done a great job for you, when she takes an assignment in Southeast Colorado. She envisions magic mountains that reach to the sky, only to find that she has landed in wheat country. Not wanting to cause problems she continues to work and everything is fine, until harvest. She has an asthma attack, ends up in the hospital, and is told that she is going to miss at least 2 weeks of work related to asthma induced pneumonia. How do you work things out?
First, I would call Nurse Asthmatic to see how she is doing and to tell her not to worry. TaleMed will reach out to the facility on her behalf and get the situation figured out for her. TaleMed would then contact the facility to see if they would be willing to let Nurse Asthmatic fulfill her contract once she returns in two weeks. If they feel the need to end Nurse Asthmatic’s contract, we will work hard to find her another position once she feels better.
You have worked hard to find Nurse Roulette a job in Las Vegas. You send the nurse a contract that she readily accepts, signs, and sends back. The next morning the bags are packed and Nurse Roulette is on the way to the assignment of her dreams. At 0800 she is out the door and to the hospital. Checking in with HR, they inform her that there is no contract between the hospital and the company, related to the fact that it has not been approved by HR. About the same time, the recruiting manager comes to you and tells you not to send Nurse Roulette on the assignment. This shouldn’t have happened, but unfortunately it does happen. What do you do?
A situation like this wouldn’t happen at TaleMed. Our account managers are in constant contact with the facilities, ensuring that everyone is on the same page as far as what positions need to be filled. In addition, there are a lot of checks and balances in place from the moment a nurse comes onboard with us to ensure that they are in compliance with the facility’s regulations and are ready to go.
What would you like travel nurses to know about being a great traveling nurse and making your job easier?
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