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Mike Wicker

Mike Wicker
Ventura MedStaff
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Question 1:
In a large metropolitan area, Nurse Floating Flo contracts to float between three hospitals within a 10 mile radius of her housing. Starting in the 6th week, the company ask her to float to a hospital 15 miles away, the 7th week she goes to one on the other side of the city, that is 30 miles away, plus one that is 17 miles away. The nurse is willing to take the first few, but after the behavior continues, she has had enough and voices this to her recruiter.
Answer 1:

We would listen to our nurse, noting what has occurred up to that point. We would revisit the original contract to see if it states a 10 mile radius. If the contract states 10 miles, we would then have our account manager reach out to the facility to let them know we expect the nurse to stay within a 10 mile radius.

Question 2:
Baby Nurse Betty is a skilled labor and delivery nurse, who also can float to post-pardum care after the delivery as well as the well-newborn nursery. At 7:30pm, the staffing company hotline gets a call stating that they want her to float to the NICU, which is beyond her competency level. What is your company’s response?
Answer 2:

As an advocate for our traveler, we would make sure we have a clear understanding of what the nurse will be asked to do in the NICU unit. Then, after addressing our nurses concerns & competency level, the two of us would make an educated decision on what is best for our traveler & what our response will be to the facility.

Question 3:
Nurse Roach is all excited about her first travel nursing assignment. She drives 750 miles to her new assignment housing. After getting the keys from management, she opens the door and three cockroaches scurry across the floor. After further investigation, she also finds a ring of mold in the shower. She can’t stand it and immediately texts you with pictures. How do you respond?
Answer 3:

We would be empathetic & listen to our nurses concerns, while apologizing for the condition of the unit. We would then locate another safe & clean housing option for the evening. At that point, the pictures would be forwarded to the landlord & a request be made to immediately locate better housing accommodations.

Question 4:
You have worked with Nurse Asthmatic for 3 years now and she has done a great job for you, when she takes an assignment in Southeast Colorado. She envisions magic mountains that reach to the sky, only to find that she has landed in wheat country. Not wanting to cause problems she continues to work and everything is fine, until harvest. She has an asthma attack, ends up in the hospital, and is told that she is going to miss at least 2 weeks of work related to asthma induced pneumonia. How do you work things out?
Answer 4:

We would reach out to our nurse & the hospital to make sure they are well. We would then send flowers to the room, so our nurse knows we are thinking of them. At that point, we would immediately reach out to the facility to update them on the health scare & discuss their return to the assignment, health permitting-in 2 weeks. Over the next two weeks, we would stay in contact with our traveler as well as the facility & locate another assignment if necessary.

Question 5:
You have worked hard to find Nurse Roulette a job in Las Vegas. You send the nurse a contract that she readily accepts, signs, and sends back. The next morning the bags are packed and Nurse Roulette is on the way to the assignment of her dreams. At 0800 she is out the door and to the hospital. Checking in with HR, they inform her that there is no contract between the hospital and the company, related to the fact that it has not been approved by HR. About the same time, the recruiting manager comes to you and tells you not to send Nurse Roulette on the assignment. This shouldn’t have happened, but unfortunately it does happen. What do you do?
Answer 5:

We would first listen & be sympathetic to the situation, while offering to locate another assignment in the general area. Since the nurse is fully compliant, we should be able to get them back to work very quickly.

Question 6:
What would you like travel nurses to know about being a great traveling nurse and making your job easier?
Answer 6:

Visit you occ. health or HR to get copies of your health records. ( Titers, TB skin Test, T-Dap, so on..) Provide a good work history ( Including hospitals you have traveled at. Have a clear line of communication open with your recruiter. Partnership & trust is the key to ensuring a successful assignment. Ask a lot of questions, there is never a dumb question. A seasoned recruiter can help to guide you through the process & help you if something occurs. Remember, we are not only your agency, but we are you friend as well!

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