The first couple of times it happens I would ask Flo to send me a writeup of the situation. That way we have documentation with a time stamp. As the issue persists, I would reach out to the facility with the writeups. showing the issue and that it was not just a one-time issue. I would request that she only be floated to the facilities that were in the contract or request compensation for the extra floating. If the issue still continues, we may have to let the facility know that Flo will not be continuing to work through this contact.
All the nurses that I work with have my personal cell phone number, so I would encourage her to reach out to me personally. Then, I would tell Betty that if the unit she is being asked to float to is out of her competency, she should respectfully let the nurse manager know that. Again, I would ask for a writeup from Betty about the situation so we’re prepared for future discussions. If a nurse is being floated to an area that is out of their competency, I have no problem pulling them from that situation and that contract if that is what’s needed.
My immediate response would be to set up the nurse with alternative housing for the next couple of days such as a hotel or an extended-stay apartment. Then I would work with our housing department in order to secure clean housing for the remainder of the assignment.
Right off the bat, I would get in touch with the nurse to see how she is feeling and send flowers. At that point, her health is my number 1 concern. If she feels that she is unable to complete the assignment, I would reach out to the facility to let them know. If she feels that she will be able to work later with the proper precautions, I would inform the facility and see if they could add two weeks on to the end of the contract.
First, I would contact Roulette and let her know that I am working with the facility to see what the miscommunication was and how we can fix it. I would work with the facility to at least get Roulette to continue through orientation so that she can start on the floor on time. If that is not possible and facility is pushing her back, I would request compensation for the week that Roulette was there and able to start on time. I would be in constant contact with Roulette the entire time to make sure she is informed each and every step of the way.
The biggest aspect of travel nursing that makes the experience the best is to work with your recruiter as a team. Steady and transparent communication is so important throughout each assignment. I love to build professional relationships with our travel healthcare staff, which reduces a lot of stress for them.