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Stephani Ratchford

Stephani Ratchford
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Question 1:
In a large metropolitan area, Nurse Floating Flo contracts to float between three hospitals within a 10 mile radius of her housing. Starting in the 6th week, the company ask her to float to a hospital 15 miles away, the 7th week she goes to one on the other side of the city, that is 30 miles away, plus one that is 17 miles away. The nurse is willing to take the first few, but after the behavior continues, she has had enough and voices this to her recruiter.
Answer 1:

As her recruiter, I would want the nurse to let me know when it first begins to happen so that we can let the account manager know ahead of time and be prepared. I wouldn't want the nurse to wait until the point of frustration to notify me. I keep in contact with the nurses on my team and they all know they can reach out at any time to ask for help. To resolve the situation, I'd reach out to our account manager to have them address the situation for us. We would state the terms agreed upon in the contract and ask for them to be upheld.

Question 2:
Baby Nurse Betty is a skilled labor and delivery nurse, who also can float to post-pardum care after the delivery as well as the well-newborn nursery. At 7:30pm, the staffing company hotline gets a call stating that they want her to float to the NICU, which is beyond her competency level. What is your company’s response?
Answer 2:

PPR's contracts state that floating must be within the nurse's scope of practice. I experienced a scenario like this. I told the nurse to respectfully decline to do anything that might put her license in jeopardy. The facility reached out to us to say the nurse wasn't willing to float. We respectfully, let them know that the unit wasn't within her scope of practice and that she is willing to float within her specialty to assist with their schedule needs. When working with PPR, you'll find that our motto "We Put You First" rings true.

Question 3:
Nurse Roach is all excited about her first travel nursing assignment. She drives 750 miles to her new assignment housing. After getting the keys from management, she opens the door and three cockroaches scurry across the floor. After further investigation, she also finds a ring of mold in the shower. She can’t stand it and immediately texts you with pictures. How do you respond?
Answer 3:

In this scenario, I would help the nurse find a hotel to stay in for the evening. Then, I would review the other housing options we have for her to try. This situation doesn't typically arise anymore because the majority of our nurses prefer to take the housing stipend and find their own place. 

Question 4:
You have worked with Nurse Asthmatic for 3 years now and she has done a great job for you, when she takes an assignment in Southeast Colorado. She envisions magic mountains that reach to the sky, only to find that she has landed in wheat country. Not wanting to cause problems she continues to work and everything is fine, until harvest. She has an asthma attack, ends up in the hospital, and is told that she is going to miss at least 2 weeks of work related to asthma induced pneumonia. How do you work things out?
Answer 4:

First, I would check to make sure the nurse is okay and reach out to her emergency contact. Then, we would reach out to the facility to let them know she is hospitalized and will keep them updated. We would be looking at having to put in a 2 week notice with the facility or asking them to allow her to add the weeks on to the end of her contract. With her situation, we might need to put in a notice and find another position due to her allergies.

Question 5:
You have worked hard to find Nurse Roulette a job in Las Vegas. You send the nurse a contract that she readily accepts, signs, and sends back. The next morning the bags are packed and Nurse Roulette is on the way to the assignment of her dreams. At 0800 she is out the door and to the hospital. Checking in with HR, they inform her that there is no contract between the hospital and the company, related to the fact that it has not been approved by HR. About the same time, the recruiting manager comes to you and tells you not to send Nurse Roulette on the assignment. This shouldn’t have happened, but unfortunately it does happen. What do you do?
Answer 5:

Initially, I would call the nurse to let her know the situation. Then, I'd start making a game plan with her about getting her a new assignment. I would still make sure she received her travel reimbursement and start getting her submitted for a new job asap.

Question 6:
What would you like travel nurses to know about being a great traveling nurse and making your job easier?
Answer 6:

Have an updated resume. In order to submit for jobs, I have to build a PPR profile with your employment dates, facilities, position, specialty, and descriptions of the hospitals (Level I, Teaching, etc.). We also have to include at least 2 references that are Charge RN, Manager, or Supervisor. Having this information ready will increase your chances of getting submitted for the job you want before it fills. Let me know your preferred method of communication. I am able to talk on the phone, text, or email. The majority of the nurses on my team have talked to me on the phone in the beginning so we can get to know each other and then we text. I'm open to whatever works best for you! Even if that means talking after hours or on the weekend. I'm always available.

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