I would contact Nurse Floating and ask her to communicate with me where she was asked to float and when. I would then review the contract to confirm if the floating information we were given matches the distance Nurse Floating has been asked to travel to. If this agreement is indeed not matching what Nurse Floating has been asked of, I would contact the facility and make them aware of the travel requests asked by Nurse Floating and let them know which assignments were outside the 10-mile radius and that this is something that cannot continue. I would get confirmation from the facility that this will not continue, and that Nurse Floating will only be asked to travel 10 miles or less from her housing.
First, I would have a conversation with Nurse Betty and ask her exactly what was asked of her, if there was any reasoning the hospital had and ensure I can collect all the facts before contacting the hospital. I would then make the facility aware that Nurse Betty is able to float to postpartum care and the well-newborn nursey, but it is beyond her competency level to float to the NICU and she is not comfortable doing so. I would also let the facility know that these expectations to float to the NICU were not included in the contract and that Nurse Betty is only able to float to the areas previously discussed that match her competency level. She must also receive an orientation for these units she has been asked to float to.
I would immediately contact Nurse Roach and let her know we are looking into this issue and contacting housing management, I would also ask her to bring any other issue she finds to my attention to discuss with housing management. After our conversation I would contact housing management and share what Nurse Roach has found upon their arrival and share the photos that were sent to me. I would ask that we come up with a solution and place Nurse Roach in a different unit that is fit to live in. If there is no other option with housing management, I would search for a new living space that is fit to live in and clean for Nurse Roach. I would ensure Nurse Roach that we will take care of her until we find proper housing and let her know that I understand her frustration and offer my support.
I would immediately contact Nurse Asthmatic and offer my support during this difficult time and let her know we have her best interest in mind. Then, I would contact the account manager to discuss what options we have for Nurse Asthmatic, and request that she may continue her assignment once she is physically fit again. In the meantime, I would have a conversation with Nurse Asthmatic to discuss options while she is out of work, such as disability.
At Health Providers Choice, we have policies in place to ensure that these types of situations do not happen. Once a travel nurse has accepted an assignment with Health Providers Choice and signs their new hire terms, our quality department then works directly with the nurse and client/hospital to complete all compliance requirements needed for that specific assignment. All proper confirmations should be received and reviewed at that time prior to Nurse Roulette preparing to leave for assignment. However, if this did occur, I would present Nurse Roulette with the back up opportunities we had previously discussed when sourcing for positions prior. It is always important to have a plan B or even C so we can be prepared and work together as a team. If this were a situation where the hospital cancels the assignment, HPC also has cancellation policies and procedures in place in order to present other job opportunities to Nurse Roulette in a timely manner.
Communication is the key to success in every relationship, including the relationship you build with your recruiter. Being on the same page as your recruiter and communicating any questions or concerns, will only strengthen the relationship and ensure the process goes as quickly and smoothly as possible. As your recruiter and advocate, I want to provide you with a safe and memorable experience as you live out your journey as a healthcare hero.