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In a large metropolitan area, Nurse Floating Flo contracts to float between three hospitals within a 10 mile radius of her housing. Starting in the 6th week, the company ask her to float to a hospital 15 miles away, the 7th week she goes to one on the other side of the city, that is 30 miles away, plus one that is 17 miles away. The nurse is willing to take the first few, but after the behavior continues, she has had enough and voices this to her recruiter.
As I tell all the nurses I work with, if there are any issues outside of what is contracted,reach out to me and our company will take care of it. Personally, I would reach out the account manager who I deal with on a regular basis. If the account manager is not able to resolve this issue, I will then escalate it up the chain.This could potentially go above my head to manager level or higher if the issue is not resolved.
Baby Nurse Betty is a skilled labor and delivery nurse, who also can float to post-pardum care after the delivery as well as the well-newborn nursery. At 7:30pm, the staffing company hotline gets a call stating that they want her to float to the NICU, which is beyond her competency level. What is your company’s response?
Betty cannot and should not be floated to NICU. We would discuss this with the facility immediately after being notified. The hospital would have to find another nurse to be floated there. This issue would be escalated to our Chief Executive Nurse, Rose Torrento. She is the primary contact for all clinical issues and is available 24/7 to consult and advise on clinical issues.
Nurse Roach is all excited about her first travel nursing assignment. She drives 750 miles to her new assignment housing. After getting the keys from management, she opens the door and three cockroaches scurry across the floor. After further investigation, she also finds a ring of mold in the shower. She can’t stand it and immediately texts you with pictures. How do you respond?
We would immediately pull her from the housing due to safety concerns. Regardless of whether the housing is secured by the company or by the nurse, we would assist in finding new housing or make the housing she is currently in correct and find a different,clean room for her. We would go to further lengths asking for money back,certain accommodations, discount on clean room, etc. At the end of the day, it is up to the nurse. If she is happy with a new clean room or whole new living arrangements, we will accommodate her needs.
You have worked with Nurse Asthmatic for 3 years now and she has done a great job for you, when she takes an assignment in Southeast Colorado. She envisions magic mountains that reach to the sky, only to find that she has landed in wheat country. Not wanting to cause problems she continues to work and everything is fine, until harvest. She has an asthma attack, ends up in the hospital, and is told that she is going to miss at least 2 weeks of work related to asthma induced pneumonia. How do you work things out?
First off, I am making sure the nurse is okay. The health of the nurse and the patients always comes first. If she is stable and the prognosis isn't too bad, I will then start working on making sure she retains her job. I will talk to our account manager for the facility. The most likely course of action is to let the account manager know the nurse is okay, her timeline to be back, and then adjust the contract for these 2 weeks. We could add on 2 weeks to the end of the contract to make sure our nurse gets the time and money she is contracted for,while the hospital still receives the services they contracted Nurse Asthmatic for.
You have worked hard to find Nurse Roulette a job in Las Vegas. You send the nurse a contract that she readily accepts, signs, and sends back. The next morning the bags are packed and Nurse Roulette is on the way to the assignment of her dreams. At 0800 she is out the door and to the hospital. Checking in with HR, they inform her that there is no contract between the hospital and the company, related to the fact that it has not been approved by HR. About the same time, the recruiting manager comes to you and tells you not to send Nurse Roulette on the assignment. This shouldn’t have happened, but unfortunately it does happen. What do you do?
We always make sure our nurses are cleared to start and have first day instructions before they depart for assignment. This situation would not arise due to our precautions.
What would you like travel nurses to know about being a great traveling nurse and making your job easier?
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Recruiters and Nurses are a team. The best way to ensure a good assignment is to develop a strong relationship. Open lines of communication to get honest feedback allow for issues to be resolved. A great travel nurse is a happy one. I am happy if you are happy. :)