If she has it in her contract that 10 miles is the radius agreed to, then we have what we need to 'go to bat'! I would get with our account manager here at PPR and have them make a call to their contact, to discuss why the nurse's concerns are warranted. Travel nurses are certainly there to help a facility, but they should not be taken advantage of.
I would tell her to refuse to float while we work this out with our contacts at the facility, and give our Clinical RN Manager on staff, Nicole, a call. She is available 24/7 for clinical emergencies. Nicole, as an experienced RN (who just so happens to specialize in mother/child specialties), would provide documentation from a clinical standpoint to the hospital that our nurse is not to be floated outside her safe scope of practice, and that we feel this is a liability for all parties.
If this is provided housing through PPR, we would immediately book her in a hotel for a couple nights, while our housing company finds a more suitable option for her to stay in during her assignment. If this is housing she found with her stipend, I would jump in and help her find something else in the area nearby! I would also tell her to take these pictures to the landlord to get her deposit back and be with her every step of the way. That would be traumatizing!!
First, I'd determine what the nurse wants. Does she just want out of that contract and to get out of there when she is out of the hospital? It sounds like finding her a new contract ASAP somewhere better for her allergies would be the best move. In this scenario, I think the hospital would be very understanding that her staying for the remainder of the contract is bad for her health. If she does want to stay, due to being stuck in housing or wanting to finish the contract out- I would have my account manager work with the hospital to agree to giving her some OT shifts when she returns, to try to make up for some lost pay. States like CA have sick time, but unfortunately CO does not! Unexpected things like this can happen to both perm nurses and travelers, resulting in not being able to work. This is why I always recommend every traveler start traveling with some savings, so they are ready for the unexpected. If they are already traveling without any savings, I strong advise them to go somewhere with a good pay package and low cost of living for an assignment. That way, they can buckle down and save some money to cushion them for rough times and to make them feel more financially comfortable when on those 'fun' assignments, like Hawaii or Florida.
Yikes, I have never heard of this ever happening with PPR! While I understand mistakes happen, I can't imagine a situation where this would take place with our account management and our processes. A confirmation of the assignment is signed by both the agency and the hospital when the assignment is first offered, and this is to keep this sort of thing from happening. If the hospital isn't signing this confirmation, this would quickly become a concern and we would ask them to please confirm the assignment before we move forward with further compliance, or our nurse hits the road. Let's say it does happen- the best we could do is to hit the ground running HARD on finding the Nurse a new contract, ASAP. I would get all account managers at PPR for all territories involved. Making things right for this nurse would become top priority for not just me, but all parties at PPR. The good news is the Nurse would already be compliant with PPR, so she would be able to start somewhere new very quickly upon offer.
Investing in your recruiter! When I've had good, long talks with my nurses about their goals in travel, and I am able to determine they want to make 'X' amount of money, or ultimately hit certain states- I am able to prepare you with the advice you need to make that happen! Also, the better I know you as a person, the better I will be at recommending locations and assignments I think you might love. Secondly, be flexible and open where you can! As many jobs as we have- the perfect job doesn't always exist and timing is everything in this industry! We have to work with what we are seeing open up during the weeks you are looking. Third- Licensure is big! If you are not a compact licensed nurse, ask your recruiter what licenses are worth investing in, with your travel goals in mind. If you are compact licensed, remember that these states are saturated with other compact travelers. If you are experiencing a delay in interviews and getting offers, it might be a good idea to grab a few non-compact state licenses for your collection.