The first thing I would do is get all the details from the RN and we would discuss how we will deal with the issue together. It is a partnership so she has her part to do and I have mine. Situations like this are usually remedied best by having the nurse discuss concerns with her manager and see if they can work out the issue. I would help my nurse on how to have that conversation and what she needs to say to her manager to make sure she is heard and that he issue is dealt with properly. Based on the outcome of that conversation I would contact the facility to let them know the nurse’s concerns and ask about what they are planning to do for the remainder of her contract in terms of her floating distance and schedule. If the facility does not help us come to an agreement that is agreeable to the nurse then we would work on finding the next contract and I would reimburse her for the extra mileage so she could get through her current contract until we have a better position.
At Travel Nurse across America, we do not allow the facility to float our nurses outside of her skillset. If they needed her to take care of well babies that would be fine but our DON would not allow them to float her to a Critical Care NICU. We would voice this to the facility and make sure our RN does not have to work outside her scope of practice.
Our company has 24/7 emergency on call housing professionals that would get her into a hotel ASAP while we investigate and we would keep her in the hotel until we had the housing taken care of or changed to a new apartment.
We would work with the facility to make sure they give her the time off she needs to heal and recover. If for some reason we could not get them to hold her position we would work to immediately find her a new position once she has healed and is released to work again.
If this happened I would immediately call my nurse and we would discuss if she wants to try to stay in Vegas or if she wants to look elsewhere. I would give her my suggestions on what facilities will interview her the quickest so we can get her working and onto her next job. I would work closely with my hospital contacts to make sure she is interviewed and offered a new job as fast as possible. The goal would be to get her a new job in 24 hours or less.
Flexibility and being open to new ideas are the traits my happiest and most successful travel nurses share. The more flexible you are on location and shift the more options you will have. Being open to suggestions helps us work together so we can find a position you will love! Recruiters and travelers are partners in this journey and I listen to my nurse’s needs and make recommendations based on those needs. The more open you are to trying new ideas, the better your travel experience will be!