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In a large metropolitan area, Nurse Floating Flo contracts to float between three hospitals within a 10 mile radius of her housing. Starting in the 6th week, the company ask her to float to a hospital 15 miles away, the 7th week she goes to one on the other side of the city, that is 30 miles away, plus one that is 17 miles away. The nurse is willing to take the first few, but after the behavior continues, she has had enough and voices this to her recruiter.
Super important to make sure that the hospital knows this is not what Flo signed up for! My first step would be to get in touch with the hospital to ensure that this stops or that Flo is compensated, should she agree to float to hospitals that are farther away. Flo could tell me what would make it worth it for her. If the hospital can't do that, she needs to only be floated to the hospitals within 10 miles or we need to find Flo another assignment.
Baby Nurse Betty is a skilled labor and delivery nurse, who also can float to post-pardum care after the delivery as well as the well-newborn nursery. At 7:30pm, the staffing company hotline gets a call stating that they want her to float to the NICU, which is beyond her competency level. What is your company’s response?
It's not in the best interest of the patients, nor Baby Nurse Betty to float to a unit where she does not have experience in. I would advise the hospital of this and let Nurse Betty know that she is not required to do this.
Nurse Roach is all excited about her first travel nursing assignment. She drives 750 miles to her new assignment housing. After getting the keys from management, she opens the door and three cockroaches scurry across the floor. After further investigation, she also finds a ring of mold in the shower. She can’t stand it and immediately texts you with pictures. How do you respond?
Call her to make sure she is doing okay emotionally. Next, I would get on Craigslist, Travelers groups and with my housing department to find something else for Nurse Roach.No one can be expected to do their job well when their housing is in a state like this.
You have worked with Nurse Asthmatic for 3 years now and she has done a great job for you, when she takes an assignment in Southeast Colorado. She envisions magic mountains that reach to the sky, only to find that she has landed in wheat country. Not wanting to cause problems she continues to work and everything is fine, until harvest. She has an asthma attack, ends up in the hospital, and is told that she is going to miss at least 2 weeks of work related to asthma induced pneumonia. How do you work things out?
I would make sure that Nurse Asthmatic is okay first. Does she need me to take care of anything urgent while she is out? Then, you have to have a hard conversation with the hospital to tell them what happened. It's not ideal and it may cause short-term problems, but nothing like Nurse Asthmatic's long-term problems should she stay in an environment that causes her to be hospitalized due to her asthma. My guess is that we would be looking for a new assignment as soon as she was ready.
You have worked hard to find Nurse Roulette a job in Las Vegas. You send the nurse a contract that she readily accepts, signs, and sends back. The next morning the bags are packed and Nurse Roulette is on the way to the assignment of her dreams. At 0800 she is out the door and to the hospital. Checking in with HR, they inform her that there is no contract between the hospital and the company, related to the fact that it has not been approved by HR. About the same time, the recruiting manager comes to you and tells you not to send Nurse Roulette on the assignment. This shouldn’t have happened, but unfortunately it does happen. What do you do?
Get in touch with Nurse Roulette and apologize, it's never a goal to have this happen. First, I would work with Fusion to see if we could get a contract in place. If not, I would talk to Nurse Roulette and determine if she wants to stay in the area. If so, I would do EVERYTHING to get her a new assignment ASAP. Luckily, in a place like Las Vegas, that can be easier than somewhere remote. It would be imperative to get her travel money reimbursed until we know what is going to happen.
What would you like travel nurses to know about being a great traveling nurse and making your job easier?
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Flexibility is the most useful personality trait in life and travel nursing is no different. There are a lot of things we can't control, but the one thing we can control is our communication and sharing the knowledge we have about locations and situations (ideal or not). THAT is the most important thing we have in the recruiter-nurse relationship and is one we can control :)