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Miranda Moronta

Miranda Moronta
Carestaff Partners
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Question 1:
In a large metropolitan area, Nurse Floating Flo contracts to float between three hospitals within a 10 mile radius of her housing. Starting in the 6th week, the company ask her to float to a hospital 15 miles away, the 7th week she goes to one on the other side of the city, that is 30 miles away, plus one that is 17 miles away. The nurse is willing to take the first few, but after the behavior continues, she has had enough and voices this to her recruiter.
Answer 1:

I would discuss the situation with the travel nurse, I would remind her to bring these things to my attention immediately so that we can be proactive in situations like this. I would address it with my team that speaks with the clients and have them reminded that this is not in the contract and that the nurse will not be able to accommodate these additional floats unless she is agreeable only

Question 2:
Baby Nurse Betty is a skilled labor and delivery nurse, who also can float to post-pardum care after the delivery as well as the well-newborn nursery. At 7:30pm, the staffing company hotline gets a call stating that they want her to float to the NICU, which is beyond her competency level. What is your company’s response?
Answer 2:

That Nurse Betty will not be able to float to NICU as this is not in her skill set.

Question 3:
Nurse Roach is all excited about her first travel nursing assignment. She drives 750 miles to her new assignment housing. After getting the keys from management, she opens the door and three cockroaches scurry across the floor. After further investigation, she also finds a ring of mold in the shower. She can’t stand it and immediately texts you with pictures. How do you respond?
Answer 3:

I let her know that we will get on the phone immediately to the housing contacts but in the meantime I would have a hotel arranged for her to go to until we are able to find her new housing or current housing can be cleaned properly

Question 4:
You have worked with Nurse Asthmatic for 3 years now and she has done a great job for you, when she takes an assignment in Southeast Colorado. She envisions magic mountains that reach to the sky, only to find that she has landed in wheat country. Not wanting to cause problems she continues to work and everything is fine, until harvest. She has an asthma attack, ends up in the hospital, and is told that she is going to miss at least 2 weeks of work related to asthma induced pneumonia. How do you work things out?
Answer 4:

We notify her facility of the medical emergency and let them know that she is unable to work currently. If the facility is not willing to wait for her, than we will begin to find her another contract (away from wheat country)

Question 5:
You have worked hard to find Nurse Roulette a job in Las Vegas. You send the nurse a contract that she readily accepts, signs, and sends back. The next morning the bags are packed and Nurse Roulette is on the way to the assignment of her dreams. At 0800 she is out the door and to the hospital. Checking in with HR, they inform her that there is no contract between the hospital and the company, related to the fact that it has not been approved by HR. About the same time, the recruiting manager comes to you and tells you not to send Nurse Roulette on the assignment. This shouldn’t have happened, but unfortunately it does happen. What do you do?
Answer 5:

Get all the correct information by speaking to both parties. If this is indeed the case (I have NEVER had this happen) I would explain the situation and apologize for the mistake. She would become my companies top priority in either getting this contract facilitated or find a replacement job in the area.

Question 6:
What would you like travel nurses to know about being a great traveling nurse and making your job easier?
Answer 6:

When working with multiple recruiters, keep yourself organized and keep a list of where you are submitted to currently. Do your research and make sure you really are ready to say yes when you verbally accept a contract.

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