For me it's important to be mindful of the needs of both the client/facilities and the provider as well. In a situation like this I would first ask Flo to expand on how she feels and why she feels that way. Next I would brainstorm with Flo and look for better understanding on what outcome she is hoping to see. Once I have a clear direction from my provider I will follow up with my point of contact to the client and try to look for a harmonious balance and resolution that is fair and keeps all parties' needs met as much as is possible. There is never a time when I don't take a provider's concerns or challenges seriously, I consider it my duty as their recruiter to advocate for them in any capacity possible and remain diligent and committed to that duty throughout our partnership.
We would contact the client, and look for a solution that does not compromise the safety of the provider or the patients and does not place the provider in jeopardy. If the provider is not qualified or prepared to handle a unit that is not within their skill set and contracted position it is reasonable to object and abstain from working in that unit.
I would immediately call her, and partner with her on troubleshooting for solutions. First and foremost speaking with the management at her housing and seeking that they address the concern immediately, if that is not a viable option I would partner with our housing team and Nurse Roach on other viable options and look for ways to help offset the cost and assist in any way possible.
To begin with I would offer support in any way possible, I would look for ways to ensure that at the very least her stipends and per diems are being paid during those two weeks as well as looking for other possibilities to help her with whatever issues arise.
First and foremost I will be on the phone with Nurse Roulette assessing her progress in her travel and where she is currently and apprising her of the situation. Next I would circle back to the manager to look for any and all possible solutions and concessions possible to get everything back on track. If all else fails and in the interim I will brainstorm with Nurse Roulette for other possibilities and try to figure out how to offset their expenses and get them situated and safely to wherever they need to be in that moment.
At the end of the day I strive for peace and happiness and despite any turmoil we may face I believe that our outlook can affect our perception. Something I always urge those I interact with is to remain optimistic and to also be open, clear and honest in communication as this minimizes misunderstandings. Ultimately I believe in acting based on integrity and keeping the best outcome for the provider at the forefront of my goals. This is something I urge my providers to do as well, is to remain flexible but to be honest and always remain true to their best interest and allow me the opportunity to partner with them toward that end.