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Michelle Sweeney

Michelle Sweeney
The HYER Solution
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Question 1:
In a large metropolitan area, Nurse Floating Flo contracts to float between three hospitals within a 10 mile radius of her housing. Starting in the 6th week, the company ask her to float to a hospital 15 miles away, the 7th week she goes to one on the other side of the city, that is 30 miles away, plus one that is 17 miles away. The nurse is willing to take the first few, but after the behavior continues, she has had enough and voices this to her recruiter.
Answer 1:

I would escalate the situation to her supervisor and reiterate that the nurse is only contracted for a 10 mile radius.

Question 2:
Baby Nurse Betty is a skilled labor and delivery nurse, who also can float to post-pardum care after the delivery as well as the well-newborn nursery. At 7:30pm, the staffing company hotline gets a call stating that they want her to float to the NICU, which is beyond her competency level. What is your company’s response?
Answer 2:

The nurse isn't qualified to float to NICU, so I would have to escalate to the facility that working the nurse in the NICU and beyond her scope of practice. If they didn't comply then I would have to escalate to hospital administration.

Question 3:
Nurse Roach is all excited about her first travel nursing assignment. She drives 750 miles to her new assignment housing. After getting the keys from management, she opens the door and three cockroaches scurry across the floor. After further investigation, she also finds a ring of mold in the shower. She can’t stand it and immediately texts you with pictures. How do you respond?
Answer 3:

We will immediately get her set up in a local hotel or other arrangement. I would never want to stay there and I wouldn't expect her to either. My priority is to take care of the traveler. We would incur that cost initially and then work it out with the employee later.

Question 4:
You have worked with Nurse Asthmatic for 3 years now and she has done a great job for you, when she takes an assignment in Southeast Colorado. She envisions magic mountains that reach to the sky, only to find that she has landed in wheat country. Not wanting to cause problems she continues to work and everything is fine, until harvest. She has an asthma attack, ends up in the hospital, and is told that she is going to miss at least 2 weeks of work related to asthma induced pneumonia. How do you work things out?
Answer 4:

I would immediately go to bat for the employee and explain the situation to the hospital. Again, taking care of the traveler is my priority.

Question 5:
You have worked hard to find Nurse Roulette a job in Las Vegas. You send the nurse a contract that she readily accepts, signs, and sends back. The next morning the bags are packed and Nurse Roulette is on the way to the assignment of her dreams. At 0800 she is out the door and to the hospital. Checking in with HR, they inform her that there is no contract between the hospital and the company, related to the fact that it has not been approved by HR. About the same time, the recruiting manager comes to you and tells you not to send Nurse Roulette on the assignment. This shouldn’t have happened, but unfortunately it does happen. What do you do?
Answer 5:

I would immediately try to resolve it with HR. If its going to be a few days I'll offer to keep the employee local in a hotel with pay, or explain to her the situation, and if she wants to go back home, we will pay the cost of that.

Question 6:
What would you like travel nurses to know about being a great traveling nurse and making your job easier?
Answer 6:

We want you to know that being a great traveling nurse means showing up, following up, doing what you say you'll do, and doing the best job you can. If you do those things, it will be easier for both of us. Communication is key in this field. Keep us in the know and we will have a great working relationship.

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