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Melissa Willis

Melissa Willis
Medical Staffing Solutions LLC
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Question 1:
In a large metropolitan area, Nurse Floating Flo contracts to float between three hospitals within a 10 mile radius of her housing. Starting in the 6th week, the company ask her to float to a hospital 15 miles away, the 7th week she goes to one on the other side of the city, that is 30 miles away, plus one that is 17 miles away. The nurse is willing to take the first few, but after the behavior continues, she has had enough and voices this to her recruiter.
Answer 1:

I would discuss with the Nurse what she is wanting to do in this situation. If paying mileage is something that would make a difference, I would offer to pay her mileage.  If it is not in the contract and the Nurse is insistent not to float that far away, I would contact the account manager at the hospital and discuss solutions and the importance of putting all possibilities in the contract so the Nurse is fully aware of the contract obligations so she can make an educated decision on the assignment. 

Question 2:
Baby Nurse Betty is a skilled labor and delivery nurse, who also can float to post-pardum care after the delivery as well as the well-newborn nursery. At 7:30pm, the staffing company hotline gets a call stating that they want her to float to the NICU, which is beyond her competency level. What is your company’s response?
Answer 2:

The Nurse must be competent to work in the area assigned or to float to. If this nurse does not feel competent and is not competency tested, she will not be required to float unless it is to just give a hand to other Nurses but not take a patient assignment.

Question 3:
Nurse Roach is all excited about her first travel nursing assignment. She drives 750 miles to her new assignment housing. After getting the keys from management, she opens the door and three cockroaches scurry across the floor. After further investigation, she also finds a ring of mold in the shower. She can’t stand it and immediately texts you with pictures. How do you respond?
Answer 3:

We put the Nurse in a hotel immediately until adequate housing can be secured.

Question 4:
You have worked with Nurse Asthmatic for 3 years now and she has done a great job for you, when she takes an assignment in Southeast Colorado. She envisions magic mountains that reach to the sky, only to find that she has landed in wheat country. Not wanting to cause problems she continues to work and everything is fine, until harvest. She has an asthma attack, ends up in the hospital, and is told that she is going to miss at least 2 weeks of work related to asthma induced pneumonia. How do you work things out?
Answer 4:

We are very compassionate to our Nurses and to the facilities we staff.  We would do everything possible to keep the contract for the Nurse since it was a true hospitalization. 

Question 5:
You have worked hard to find Nurse Roulette a job in Las Vegas. You send the nurse a contract that she readily accepts, signs, and sends back. The next morning the bags are packed and Nurse Roulette is on the way to the assignment of her dreams. At 0800 she is out the door and to the hospital. Checking in with HR, they inform her that there is no contract between the hospital and the company, related to the fact that it has not been approved by HR. About the same time, the recruiting manager comes to you and tells you not to send Nurse Roulette on the assignment. This shouldn’t have happened, but unfortunately it does happen. What do you do?
Answer 5:

Medical Staffing Solutions, LLC would immediately look for an assignment in that geographic area and do everything we could to get an assignment in that area.  If that did not work. We would pay all expenses to get the traveler home and find a new assignment.

Question 6:
What would you like travel nurses to know about being a great traveling nurse and making your job easier?
Answer 6:

Be Patient focused. Be flexible. Be a team player. Be organized with your credentials. Be adventurous. Be a Travel Nurse!  There are truly opportunities of a lifetime out there!

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