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In a large metropolitan area, Nurse Floating Flo contracts to float between three hospitals within a 10 mile radius of her housing. Starting in the 6th week, the company ask her to float to a hospital 15 miles away, the 7th week she goes to one on the other side of the city, that is 30 miles away, plus one that is 17 miles away. The nurse is willing to take the first few, but after the behavior continues, she has had enough and voices this to her recruiter.
I would see if we
could include mileage reimbursement in her pay and encourage her to finish the
contract. If it's a 13 week contract then I would begin looking for another assignment
for her that didn't involve so much driving.
Baby Nurse Betty is a skilled labor and delivery nurse, who also can float to post-pardum care after the delivery as well as the well-newborn nursery. At 7:30pm, the staffing company hotline gets a call stating that they want her to float to the NICU, which is beyond her competency level. What is your company’s response?
In order to protect
the babies, the nurse and our company I would tell the facility that the nurse
does not have like experience for what they are asking her to do and see if
they have someone else that is more qualified to float to NICU.
Nurse Roach is all excited about her first travel nursing assignment. She drives 750 miles to her new assignment housing. After getting the keys from management, she opens the door and three cockroaches scurry across the floor. After further investigation, she also finds a ring of mold in the shower. She can’t stand it and immediately texts you with pictures. How do you respond?
I would try and make
sure that the nurse stays calm while our travel and housing team helps her find
a new place to stay. Most immediately, I would find out if there is a hotel or
extended stay that the nurse could stay in for a couple of days while we try and
help her get out of the agreement and get a refund.
You have worked with Nurse Asthmatic for 3 years now and she has done a great job for you, when she takes an assignment in Southeast Colorado. She envisions magic mountains that reach to the sky, only to find that she has landed in wheat country. Not wanting to cause problems she continues to work and everything is fine, until harvest. She has an asthma attack, ends up in the hospital, and is told that she is going to miss at least 2 weeks of work related to asthma induced pneumonia. How do you work things out?
I would first and
foremost make sure that the nurse was okay. I would then find out how long it
will take her to recover fully and try to work out an extension of her contract
that would allow for the hours to be made up. I would make sure that her
housing situation was taken care of as well.
You have worked hard to find Nurse Roulette a job in Las Vegas. You send the nurse a contract that she readily accepts, signs, and sends back. The next morning the bags are packed and Nurse Roulette is on the way to the assignment of her dreams. At 0800 she is out the door and to the hospital. Checking in with HR, they inform her that there is no contract between the hospital and the company, related to the fact that it has not been approved by HR. About the same time, the recruiting manager comes to you and tells you not to send Nurse Roulette on the assignment. This shouldn’t have happened, but unfortunately it does happen. What do you do?
I would try to see
where the miscommunication happened by talking to the account manager that
worked out the deal with the hospital. If the contract could not be saved then
I would see what other opportunities are available in that area for the nurse
in order to get her a new contract ASAP.
What would you like travel nurses to know about being a great traveling nurse and making your job easier?
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I think that what
makes a nurse a great travel nurse is being able to adapt to new environments
quickly and always being a great team player no matter what. I want to make
sure that no matter what hospital or facility you go to, they see that you are
a hard and dedicated worker.