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Matt Haack

Matt Haack
Health Providers Choice
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Question 1:
In a large metropolitan area, Nurse Floating Flo contracts to float between three hospitals within a 10 mile radius of her housing. Starting in the 6th week, the company ask her to float to a hospital 15 miles away, the 7th week she goes to one on the other side of the city, that is 30 miles away, plus one that is 17 miles away. The nurse is willing to take the first few, but after the behavior continues, she has had enough and voices this to her recruiter.
Answer 1:

In this situation I am always going to be on the nurse's side, and if the facility asks her to float, I would take a deeper look into the contract and make sure that this was agreed upon between both parties (the hospital and Flo). If the facility is offering extra incentive I would absolutely discuss the possibilities with Flo and see what she wants to do, if she does not want to continue moving forward with the long distance float assignments I would give the facility a call and turn this into a win-win for everyone.

Question 2:
Baby Nurse Betty is a skilled labor and delivery nurse, who also can float to post-pardum care after the delivery as well as the well-newborn nursery. At 7:30pm, the staffing company hotline gets a call stating that they want her to float to the NICU, which is beyond her competency level. What is your company’s response?
Answer 2:

Health Providers Choice has the luxury of having a nurse liaison as our CEO and founder so immediately I would reach out and ask for her thoughts. HPC doesn’t put our nurses in any situation that may be risky clinically so we would absolutely not have Betty float to any position that was beyond her competency level. After establishing this fact, I would then reach out to the managers and discuss proper procedure and ensure this doesn’t happen again moving forward so Betty is never in jeopardy.

Question 3:
Nurse Roach is all excited about her first travel nursing assignment. She drives 750 miles to her new assignment housing. After getting the keys from management, she opens the door and three cockroaches scurry across the floor. After further investigation, she also finds a ring of mold in the shower. She can’t stand it and immediately texts you with pictures. How do you respond?
Answer 3:

Immediately I would reach out and find a living facility that was clean, safe, and in a good environment. We would resolve this issue at hand, to ensure that nobody employed with Health Providers Choice would have to live in those conditions.

Question 4:
You have worked with Nurse Asthmatic for 3 years now and she has done a great job for you, when she takes an assignment in Southeast Colorado. She envisions magic mountains that reach to the sky, only to find that she has landed in wheat country. Not wanting to cause problems she continues to work and everything is fine, until harvest. She has an asthma attack, ends up in the hospital, and is told that she is going to miss at least 2 weeks of work related to asthma induced pneumonia. How do you work things out?
Answer 4:

Obviously the first thing is to ensure Nurse Asthmatic's well-being is okay and her health is recovering. I would immediately talk with the facility and explain everything in detail about the situation. Once speaking with my nurse and the facility we could come to a resolution about what date to renew work once the nurse is back to 100%. Upon confirming a return date, I would go above and beyond to see if we can make up the time missed by the pneumonia to ensure happy parties all around.

Question 5:
You have worked hard to find Nurse Roulette a job in Las Vegas. You send the nurse a contract that she readily accepts, signs, and sends back. The next morning the bags are packed and Nurse Roulette is on the way to the assignment of her dreams. At 0800 she is out the door and to the hospital. Checking in with HR, they inform her that there is no contract between the hospital and the company, related to the fact that it has not been approved by HR. About the same time, the recruiting manager comes to you and tells you not to send Nurse Roulette on the assignment. This shouldn’t have happened, but unfortunately it does happen. What do you do?
Answer 5:

With Health Providers Choice, this would never happen. Once a nurse is offered an assignment at a facility, we make sure that we have a contract signed and approved by both our agency and the hospital to be sure we will not run into this situation.

Question 6:
What would you like travel nurses to know about being a great traveling nurse and making your job easier?
Answer 6:

A good attitude can make all the difference. In any profession taking a new job can be somewhat of a daunting task, but with a good attitude and clear communication lines, together it can be a win-win-win!

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