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Mary Minahan

Mary Minahan
Allied Resources Medical Staffing
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Question 1:
In a large metropolitan area, Nurse Floating Flo contracts to float between three hospitals within a 10 mile radius of her housing. Starting in the 6th week, the company ask her to float to a hospital 15 miles away, the 7th week she goes to one on the other side of the city, that is 30 miles away, plus one that is 17 miles away. The nurse is willing to take the first few, but after the behavior continues, she has had enough and voices this to her recruiter.
Answer 1:

I would look at her contract first. If it initially said she would float within a 10 mile radius I would look to see if the contract had anything further than that. If the contract didn't say that I would have the account manager reach out to the client and let them know per her contract she should only be going to places within her 10 mile radius and start there and see if we could work something out. If the client came back and said too bad then I would talk with the nurse and let them know the feedback we received and at that the client is changing the rules. I would say to the nurse if this is not something you want to do and they are doing something outside of your contract that was agreed upon you have the right to not stay active in that contract. If you don't want to stay, I will find you something else. I will tell the nurse they should give a two week notice and if they do not there could be backlash from the client. I would leave it up to the nurse as far as what next steps they wanted to take.

Question 2:
Baby Nurse Betty is a skilled labor and delivery nurse, who also can float to post-pardum care after the delivery as well as the well-newborn nursery. At 7:30pm, the staffing company hotline gets a call stating that they want her to float to the NICU, which is beyond her competency level. What is your company’s response?
Answer 2:

We have a team that is on after hours that would pick up if the nurse called and talk to her. They would relay the information to me the next day and this has happened before and what we do in this situation is refer back to the contract. Most of the contracts are set up that you will only float within your specialty or ones of the same acuity. What I would then do is have her talk to our Compliance Specialist who was an LPN herself and tell her what’s going on and have a conversation with them asking specifically what are having the nurse do as far as technical aspect of the position. Our compliance specialist would then talk with the hospital and let them know it's out of the nurses realm and make sure it doesn't happen again.

Question 3:
Nurse Roach is all excited about her first travel nursing assignment. She drives 750 miles to her new assignment housing. After getting the keys from management, she opens the door and three cockroaches scurry across the floor. After further investigation, she also finds a ring of mold in the shower. She can’t stand it and immediately texts you with pictures. How do you respond?
Answer 3:

I would get on the phone with the nurse and talk to them about the conditions and talk them through it. I would try to see if there are any other accommodations around that they can go to in the mean time until they find better housing options and be a source of support for the nurse.

Question 4:
You have worked with Nurse Asthmatic for 3 years now and she has done a great job for you, when she takes an assignment in Southeast Colorado. She envisions magic mountains that reach to the sky, only to find that she has landed in wheat country. Not wanting to cause problems she continues to work and everything is fine, until harvest. She has an asthma attack, ends up in the hospital, and is told that she is going to miss at least 2 weeks of work related to asthma induced pneumonia. How do you work things out?
Answer 4:

First, I would call and talk to the nurse about it and see how they are feeling. My suggestion would be to find the nurse a new assignment. We would talk to the client and let them know the nurse is in the hospital and that it is related to the location they are working. I would suggest putting in a notice and find the nurse a new position once they are well. I wouldn't want to keep the nurse somewhere she would be sick and try to put them on top priority and get them out of that state.

Question 5:
You have worked hard to find Nurse Roulette a job in Las Vegas. You send the nurse a contract that she readily accepts, signs, and sends back. The next morning the bags are packed and Nurse Roulette is on the way to the assignment of her dreams. At 0800 she is out the door and to the hospital. Checking in with HR, they inform her that there is no contract between the hospital and the company, related to the fact that it has not been approved by HR. About the same time, the recruiting manager comes to you and tells you not to send Nurse Roulette on the assignment. This shouldn’t have happened, but unfortunately it does happen. What do you do?
Answer 5:

These are the worst. As soon as I found out there is no contract I would call and text them, whatever I have to do to get ahold of them before they get on that plane and go. My approach is always honesty is policy, This is what happened, you are being canceled and unfortunately that does happen sometimes. I would work ASAP to get them a new position and would reimburse for travel if they had flown or driven out there and get them taken care of.

Question 6:
What would you like travel nurses to know about being a great traveling nurse and making your job easier?
Answer 6:

If you want to be a great traveling nurse the first thing is you have to be honest with your recruiter. Let them know what you want to do, where you're wiling to go, what shift you want to work, and how flexible you feel. Nurses have to set parameters but also be flexible. The nurses that are most successful are the nurses that are flexible.  You've got to be honest, and let your recruiter know if you can't travel far, if you have kids or any other limitations. If you are honest with your recruiter they can find the right position for you. Nurses should be open-minded. Even if a nurse has traveled many times before I will go through and let them know what I expect from them and what they can expect from me, and let them know how we work so it is all up front, honest, and open communication.

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