I would let this nurse know that as her representing agency we are here to support her and that I am going to resolve this situation. I would refer back to the terms of her contract and remind the facility of the agreed upon floating requirement. If the facility would like her to continue floating outside of the agreed upon distance, I would discuss this with Nurse Floating Flo. If she is also willing to float outside of the 10 mile radius, I would seek approval on an increase in compensation for the additional floating requirement. I would draw up an addendum to the original contract for Nurse Floating Flo and the facility with the changes to the pay rate and floating requirement.
At Health Providers Choice, we have a 24/7 Clinical Support Line that connects our nurses with a clinical liaison, should they ever feel that patient safety or their nursing license is at risk. A nurse should never be asked to float to a unit that is outside of the scope of her specialty. We would bring this issue to the attention of the facility to ensure that they do not float Nurse Betty to a unit that is beyond her competency level.
This would be handled immediately as the safety of our nurses is our number one priority. I would relocate Nurse Roach to safe housing while I fix this issue. I would contact management of the housing facility to ensure that they remove the cockroach and mold issue immediately. If they cannot resolve this issue, I would get a full refund from this housing assignment and find Nurse Roach clean and safe housing.
I would assist Nurse Asthmatic with HPC's short term disability so that she has some form of income while she is unable to work and check in with her frequently as her well-being is extremely important to us. I would notify the facility that Nurse Asthmatic is on medical leave for two weeks and remain in communication with them regarding Nurse Asthmatics status and plans to return to work. If Nurse Asthmatic is comfortable returning to work once she has recovered, I would suggest adding two weeks on to the end of her contract to make up for the time off and notify the facility that she will complete the contract and/or extend two weeks, if approved. If she is not comfortable continuing on this contract, I would find her a new assignment that is more fitting for her condition.
Before we send any type of first day instructions, we confirm that all contracts are signed and agreed upon by both the nurse and the facility to avoid surprises like this from occurring. We have a process in place to ensure that these types of issues do not arise, however if something like this was to occur I would immediately contact the facility to secure an assignment, if this was not an option, I would search for nearby assignments. Health Providers Choice would assist in any way to turn this negative experience into a positive one!
Clear and honest communication is key between myself and my nurses! By working together we are able to find assignments that will be the best fit for you and create a long-term relationship that is successful for us both. Travel nursing can be a wonderful experience and a great opportunity to explore the country!