I would express my understanding of my nurses frustrations and thank them for their flexibility. From there, I'd immediately contact the account manager to get this problem resolved and let them know that floating was not discussed in the interview or contract. The contract will detail pertinent information of her assignment, and if Nurse Flo and the hospital wanted to make changes to the contract, I'd make sure the new contract would reflect that agreement.
We offer a 24/7 clinical support for our nurses so that our nurses never feel like their nursing license is at risk or patient care is at risk. I'd make sure to connect with our clinical liaison (our Chief Executive Nurse) on the situation since she is not qualified to float to the NICU. I'd reach out to Betty and let her know that in no way is she required to float to other areas she's not experienced in that's not listed in her contract, and we'd never want her nursing license or patient care to be jeopardized. I'd make sure to connect with the account manager to ensure that this won't happen again.
I would immediately reach out to nearby hotels to get her out of that situation right away and make sure that I can find my nurse suitable housing. I'd also connect with her current housing to request something is done about this immediately - explore refunds, new housing accommodations, and fixing the situation at hand.
Before signing or submitting to any assignment, I make sure my nurses know where they are going and what the contract will entail. In combination of understanding where the assignment is and my nurses health issues, I'd make sure to prevent issues from this from happening to begin with. Since the problem occurred on the contract, I'd make sure to connect on short term disability that our company offers, and figure out what my nurses bottom line is. I'd determine whether she'd want to come back to work or wants to discuss other opportunities. I'd also make sure to connect with the account manager and keep them informed of her health issues and see if they can hold her assignment while she recovers.
Health Providers Choice prides itself on being fully transparent so that our nurses have no surprises while on assignment. We have excellent relationships with many facilities nationwide, and keep a very strong open line of communication to guarantee this wouldn't happen to begin with. With keeping an open line of communication, we do our best to tackle any issues before they arise. Provided that all of this is done beforehand and the issue still arises when the nurse arrives, I'd contact the facility to make sure we can secure a contract, and if that isn't feasible, I'd make sure to secure a contract nearby. I'd do my best to create a positive experience for the nurse.
Building a relationship with my nurses is something I find very important. I will always be open and honest with my nurses, and definitely ask for my nurses to do the same with me. The more honest and direct my nurses are with me, it makes it easier for me to land them a job they'd be actually happy in. Setting realistic expectations is very important and effective communication sets us both up to succeed.