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In a large metropolitan area, Nurse Floating Flo contracts to float between three hospitals within a 10 mile radius of her housing. Starting in the 6th week, the company ask her to float to a hospital 15 miles away, the 7th week she goes to one on the other side of the city, that is 30 miles away, plus one that is 17 miles away. The nurse is willing to take the first few, but after the behavior continues, she has had enough and voices this to her recruiter.
I would empathize with the traveler and let her know we understand she is frustrated. We will reach out to the facility letting them know she was only contracted to float within 10 miles. She can no longer be asked to exceed that distance.
Baby Nurse Betty is a skilled labor and delivery nurse, who also can float to post-pardum care after the delivery as well as the well-newborn nursery. At 7:30pm, the staffing company hotline gets a call stating that they want her to float to the NICU, which is beyond her competency level. What is your company’s response?
We will express that we & the nurse do not feel comfortable having her float to the NICU. That is beyond her skill set & it is not safe for the babies or families involved. We cannot put nurses in situations that will jeopardize their licenses or patients.
Nurse Roach is all excited about her first travel nursing assignment. She drives 750 miles to her new assignment housing. After getting the keys from management, she opens the door and three cockroaches scurry across the floor. After further investigation, she also finds a ring of mold in the shower. She can’t stand it and immediately texts you with pictures. How do you respond?
Let her know we will reach out to the housing facility immediately and express that it is unacceptable. We will express she needs a new unit or a resolution for the current place. I would offer her a temporary housing solution for the next few days if something was not able to resolved immediately.
You have worked with Nurse Asthmatic for 3 years now and she has done a great job for you, when she takes an assignment in Southeast Colorado. She envisions magic mountains that reach to the sky, only to find that she has landed in wheat country. Not wanting to cause problems she continues to work and everything is fine, until harvest. She has an asthma attack, ends up in the hospital, and is told that she is going to miss at least 2 weeks of work related to asthma induced pneumonia. How do you work things out?
I will stay inconstant communication with her and the facility to let them know that her health is most important. We will act accordingly with what her doctors and health professionals suggest. If another asthma attack is possible, we may need to look at the status of the contract/facility & explore different options for both the client and traveler.
You have worked hard to find Nurse Roulette a job in Las Vegas. You send the nurse a contract that she readily accepts, signs, and sends back. The next morning the bags are packed and Nurse Roulette is on the way to the assignment of her dreams. At 0800 she is out the door and to the hospital. Checking in with HR, they inform her that there is no contract between the hospital and the company, related to the fact that it has not been approved by HR. About the same time, the recruiting manager comes to you and tells you not to send Nurse Roulette on the assignment. This shouldn’t have happened, but unfortunately it does happen. What do you do?
I will be completely transparent with the traveler and explain the situation. We will reach out to the facility to see if HR is able to approve the contract need since the traveler is already there and would have had to some compliance items for the facility before arrival. If not able to do so, we (recruiter, recruit managers,client managers) will work in overdrive to find another assignment asap.Potentially in the same area if possible. Express great empathy.
What would you like travel nurses to know about being a great traveling nurse and making your job easier?
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Flexibility is key.The more you are open to newer locations, jobs or ideas, they easier it will be to find quality contracts.