Thanks Flo for communicating the other times she went above and beyond her contracted duties. Ask if she has spoken with the nurse manager about the extra floating distance. If she has and nothing has come of the situation, ask Flo to email a written statement about the multiple incidents as we will follow up with the account manager to resolve the problem and excessive floating in a timely manner.
Nurse Betty is not obligated to float to the NICU if it is out of her competency. Nurse Betty should voice this to her manager. If Nurse Betty is wanting to get experience in the NICU, request assistance when floated to this level. If not, we reach out to get more information regarding the float request to see if we, as a company, can also assist further by sending a more qualified candidate to the NICU.
This is unacceptable. Thank Nurse Roach for reaching out. Tell Nurse Roach to give the keys back to the manager, remove all belongings from the apartment and get a hotel room for the night, TaleMed will reimburse. On our end we will speak with the housing manager and get a refund for the stay. In the meantime, we pull all of our resources to look for new ready to move in housing. Since Nurse Roach is already in the area, allow her to physically look at new options before booking if she would like.
Unfortunately, even nurses get sick. I ask Nurse Asthmatic to speak with her manager about the situation. Then ask for all medical records or notes so that TaleMed has all the documentation possible regarding the illness. If the manager agrees that the need is still available, Nurse Asthmatic may be able to return to the facility to finish out her contract once the 2 weeks are over. If not and the hospital deems necessary to cancel her contract, TaleMed accumulates the illness documentation and relays that information to the facility. We then work with Nurse Asthmatic to find a new assignment once she is feeling better.
First of all, this would not happen. There are too many processes for a nurse to accept a travel assignment including but not limited to official approval of a hospital’s needs, official offer from HR, compliance documents, exams, etc. However, if all of these processes fail, and this does occur, the first step is to assure Nurse Roulette that we will handle the situation. Have her head back to her hotel or apartment to relax and enjoy the day off. I would then go to my recruiting manager to find out where the lack of communication occurred and what information we need from the facility’s HR to have the assignment approved. This becomes the main priority as we work as a team to gain the approval in a timely manner while continuing to update the RN. Once this happens, Nurse Roulette will be immediately notified and she will be ready to work.
I would say the biggest factor when considering travel nurses and their relationship with recruiters is communication. It is always of the highest importance to communicate openly with recruiters. If there is an issue be sure to communicate that to your recruiter and we will work our hardest to get the issue resolved. This is something TaleMed cannot stress enough. The biggest to a good relationship with recruiters and RNs is the ability to have an open dialogue.