I would clearly outline the information so that I can take the grievance to the company (typically would be a Hospital or staffing office/vendor manager I would be dealing with). I would point out what was clearly outlined in our contract with the company regarding staffing these professionals. If they are breaking contract, they do not have a right to do this and we can cancel the contract and bill out the remainder of the contract and pay the nurse. I would calmly point this out and let them know that our nurse will not accommodate what is not in her contract regarding the assignment, and if it happens again he or she will have to cancel prematurely.
This is absolutely not allowed, and this would 99% of the time NEVER HAPPEN. BUT, let’s say it did…..because we are JCAHO certified we have to step in and tell the Nurse that she absolutely can not float to a unit in which she is not experienced / or trained in. If they want her to float they will have to fully orient her to that unit, at which point it still may be deemed that due to inexperience it is unsafe. Bottom line though, all floating units are specified in our contract with the nurse, and likewise our confirmation with the Hospital, and the nurse will not float to a unit that is not confirmed in the contract first.
Immediately start researching new housing options. In the meantime, put the nurse in a Hotel that is close to the Hospital until you have accommodations lined up for her to move in to the new unit.
I would pay the nurse and work things out through future contracts.
This would NEVER HAPPEN with me and I don’t even want to think about how to handle this because I would NEVER send a contract to a nurse that wasn’t a confirmed offer sent to us the agency from a Hospital’s HR Department or Unit (however this hospital’s staffing is centralized). IF it did though….god forbid, I would call the nurse immediately and tell her what happened and not to report. The only other thing I could do at that point is to find another assignment IMMEDIATELY and offer to pay the nurse for the mistake.
I will always do everything in my power to make it as easy as possible in the credentialing process, housing lineup, etc. but I really appreciate when Nurses step up to diligently get any testing done, bloodwork, re-certification, etc. I also really appreciate open communication, if there’s an issue I need to know so I can do my best to help fix it. I would say as far as other tips go, always be a little early to your shift, be polite to others at work and try to ignore problem co-workers if applicable….also always get your timesheet signed and turned in early so that payroll can correct any issues prior to pay day if they arise, and make a copy of your hours to send directly to us so that we have YOUR COPY and what the Hospital sends.