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Jean Wood

Jean Wood
Medical Staffing Solutions LLC
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Question 1:
In a large metropolitan area, Nurse Floating Flo contracts to float between three hospitals within a 10 mile radius of her housing. Starting in the 6th week, the company ask her to float to a hospital 15 miles away, the 7th week she goes to one on the other side of the city, that is 30 miles away, plus one that is 17 miles away. The nurse is willing to take the first few, but after the behavior continues, she has had enough and voices this to her recruiter.
Answer 1:

I would go to the facility and ask them if she can stay with her original deal with them. If so, then I will ask her to extend wit the new deal. everyone wins

Question 2:
Baby Nurse Betty is a skilled labor and delivery nurse, who also can float to post-pardum care after the delivery as well as the well-newborn nursery. At 7:30pm, the staffing company hotline gets a call stating that they want her to float to the NICU, which is beyond her competency level. What is your company’s response?
Answer 2:

I would call Nurse Betty to get her thoughts on this, then I would call our 24 hour on call nurses and ask them what they think. If both think its okay, I would then I would step up the chain to the 2 nurse owners and get their thoughts after sharing the traveler's thoughts and the nurse on call thoughts.

Question 3:
Nurse Roach is all excited about her first travel nursing assignment. She drives 750 miles to her new assignment housing. After getting the keys from management, she opens the door and three cockroaches scurry across the floor. After further investigation, she also finds a ring of mold in the shower. She can’t stand it and immediately texts you with pictures. How do you respond?
Answer 3:

I would first apologize for this kind of reception after such a long journey. I would call and get her a clean hotel room, prepay it and send here there to have a good night's sleep. I would ask her to take some photos and send to me and I would get on it immediately and find out something for tomorrow... Then would send pics to our travel department and let them sort it out with the property owners.

Question 4:
You have worked with Nurse Asthmatic for 3 years now and she has done a great job for you, when she takes an assignment in Southeast Colorado. She envisions magic mountains that reach to the sky, only to find that she has landed in wheat country. Not wanting to cause problems she continues to work and everything is fine, until harvest. She has an asthma attack, ends up in the hospital, and is told that she is going to miss at least 2 weeks of work related to asthma induced pneumonia. How do you work things out?
Answer 4:

Poor thing!! I would send her flowers in the hospital!!! I call her and ask if she can extend her contract by 2 weeks when she gets out of the hospital. then I would let the account manager call the vendor to inform and she is willing to add two weeks to the end of her contract.

Question 5:
You have worked hard to find Nurse Roulette a job in Las Vegas. You send the nurse a contract that she readily accepts, signs, and sends back. The next morning the bags are packed and Nurse Roulette is on the way to the assignment of her dreams. At 0800 she is out the door and to the hospital. Checking in with HR, they inform her that there is no contract between the hospital and the company, related to the fact that it has not been approved by HR. About the same time, the recruiting manager comes to you and tells you not to send Nurse Roulette on the assignment. This shouldn’t have happened, but unfortunately it does happen. What do you do?
Answer 5:

This would not happen with me because I make sure everything is done before I let her go.

Question 6:
What would you like travel nurses to know about being a great traveling nurse and making your job easier?
Answer 6:

I would like them to know that we need to set them up a profile before we find them jobs. we need to be ready to submit when their job appears. All we have to do is get their permission to submit and GOOOO Too many times, they don't want to do the work until you have a job for them. then the job is gone by the time we get the profile ready and no one is happy

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