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In a large metropolitan area, Nurse Floating Flo contracts to float between three hospitals within a 10 mile radius of her housing. Starting in the 6th week, the company ask her to float to a hospital 15 miles away, the 7th week she goes to one on the other side of the city, that is 30 miles away, plus one that is 17 miles away. The nurse is willing to take the first few, but after the behavior continues, she has had enough and voices this to her recruiter.
Every healthcare professionalthat works with Uniti Med is genuinely considered family. I would reach out toFlo immediately, listen to her concerns, and promptly, with the help of myclient manager, work to find a solution to her situation. Communication is keyin this industry, and as a team, we would make sure Flo was comfortable withher assignment.
Baby Nurse Betty is a skilled labor and delivery nurse, who also can float to post-pardum care after the delivery as well as the well-newborn nursery. At 7:30pm, the staffing company hotline gets a call stating that they want her to float to the NICU, which is beyond her competency level. What is your company’s response?
Uniti Med will always warrantthat our travelers and facilities have the best care that can be given; ifBetty is not experienced in the NICU unit, then we will ensure that she doesnot float to that floor. I would make sure that Betty is comfortable workingwithin her skill set.
Nurse Roach is all excited about her first travel nursing assignment. She drives 750 miles to her new assignment housing. After getting the keys from management, she opens the door and three cockroaches scurry across the floor. After further investigation, she also finds a ring of mold in the shower. She can’t stand it and immediately texts you with pictures. How do you respond?
Immediately, I would assist her in finding new housing options with immediate vacancies. Here at Uniti, we have a lot of resources that we could use to help make sure she finds a good fit for her needs. Clean and comfortable housing is essential to ensure that Nurse Roach can rest comfortably before heading in for orientation at the hospital.
You have worked with Nurse Asthmatic for 3 years now and she has done a great job for you, when she takes an assignment in Southeast Colorado. She envisions magic mountains that reach to the sky, only to find that she has landed in wheat country. Not wanting to cause problems she continues to work and everything is fine, until harvest. She has an asthma attack, ends up in the hospital, and is told that she is going to miss at least 2 weeks of work related to asthma induced pneumonia. How do you work things out?
First and foremost, I would call her and check in with her on how she is doing, my travelers are truly important to me, and her wellbeing is my number one priority. After making sure she was doing okay, I would immediately reach out to my client manager and contact the facility to explain what had happened. Communication and timeliness are key in these kinds of situations. If the facility were unable to continue her contract, I would find her a new assignment to be able to start as soon as she was back on her feet, rested, and healthy!
You have worked hard to find Nurse Roulette a job in Las Vegas. You send the nurse a contract that she readily accepts, signs, and sends back. The next morning the bags are packed and Nurse Roulette is on the way to the assignment of her dreams. At 0800 she is out the door and to the hospital. Checking in with HR, they inform her that there is no contract between the hospital and the company, related to the fact that it has not been approved by HR. About the same time, the recruiting manager comes to you and tells you not to send Nurse Roulette on the assignment. This shouldn’t have happened, but unfortunately it does happen. What do you do?
Uniti Med and I would always stress to our travelers the importance of communicating the timeline of starting an assignment. One of my first conversations with a traveler is explaining the process we will go through before they are cleared to begin their contract. However, even with the best agencies and recruiters, this has happened. I would call Roulette and explain that myself and our compliance team had not yet given her the green light to head out to her assignment, and then I would do anything I could to help find a solution and get her assignment started as soon as possible.
What would you like travel nurses to know about being a great traveling nurse and making your job easier?
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Communication, Communication, Communication! So imperative to be able to communicate properly and quickly when any concerns or issues arise before accepting a contract and while on assignment. My goal is to be your teammate, someone you can count on to have your back.