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In a large metropolitan area, Nurse Floating Flo contracts to float between three hospitals within a 10 mile radius of her housing. Starting in the 6th week, the company ask her to float to a hospital 15 miles away, the 7th week she goes to one on the other side of the city, that is 30 miles away, plus one that is 17 miles away. The nurse is willing to take the first few, but after the behavior continues, she has had enough and voices this to her recruiter.
I would start by thanking her for her willingness to float between Hospitals. I would reach out to her daily to see how she felt about floating. Once it becomes too much for her to handle, I would speak with our client manager and supervisor to develop a plan that best suits our travelers' needs.
Baby Nurse Betty is a skilled labor and delivery nurse, who also can float to post-pardum care after the delivery as well as the well-newborn nursery. At 7:30pm, the staffing company hotline gets a call stating that they want her to float to the NICU, which is beyond her competency level. What is your company’s response?
I would ask her where her comfort level is working in the NICU. If she is not comfortable I would escalate this to our supervisor and ask that she speaks to the DON on behalf of our traveler.
Nurse Roach is all excited about her first travel nursing assignment. She drives 750 miles to her new assignment housing. After getting the keys from management, she opens the door and three cockroaches scurry across the floor. After further investigation, she also finds a ring of mold in the shower. She can’t stand it and immediately texts you with pictures. How do you respond?
I would immediately reach out to one of our housing partners to find her a clean and safe place to stay. I would then offer to have a conference call with the Landlord to discuss this issue and find her a suitable replacement apartment.
You have worked with Nurse Asthmatic for 3 years now and she has done a great job for you, when she takes an assignment in Southeast Colorado. She envisions magic mountains that reach to the sky, only to find that she has landed in wheat country. Not wanting to cause problems she continues to work and everything is fine, until harvest. She has an asthma attack, ends up in the hospital, and is told that she is going to miss at least 2 weeks of work related to asthma induced pneumonia. How do you work things out?
I would immediately reach out and show her my support and ask if there is anything I can do to help her through this. The I would reach out to our Client Manager and ask that they notify the Facility immediately. I would follow up daily to ensure she is OK.
You have worked hard to find Nurse Roulette a job in Las Vegas. You send the nurse a contract that she readily accepts, signs, and sends back. The next morning the bags are packed and Nurse Roulette is on the way to the assignment of her dreams. At 0800 she is out the door and to the hospital. Checking in with HR, they inform her that there is no contract between the hospital and the company, related to the fact that it has not been approved by HR. About the same time, the recruiting manager comes to you and tells you not to send Nurse Roulette on the assignment. This shouldn’t have happened, but unfortunately it does happen. What do you do?
I would immediately call Nurse Roulette and explain the situation. I would reiterate that we have contracts come and go daily and will do everything in my power to place her at a Facility that checks all of her boxes.
What would you like travel nurses to know about being a great traveling nurse and making your job easier?
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Communication, honesty, respect go a long way! If we can use these three traits with each other, our experience together will be great!