First, I would listen. I believe listening is so underrated, but incredibly powerful. I would hope Flo feels heard and understood. We all want to be heard. I would then acknowledge the issue and reassure her that she signed a contract that the system is not honoring and that I will go to bat for her to figure this out. I would also assure her that I will be keeping her in the loop as to the development of the issue and how close we are to resolving.
Defend her and say that this is unsafe for our nurse and any patient that would be involved. No nurse should be forced to practice outside of their competency. Again, not only for the nurse's safety, but for the patient’s as well. Not to mention saving the facility from a lawsuit.
I would ask if she wants to hire someone to care of the issue, in which case I will reimburse. If she is not comfortable with calling someone, I will call for her and cover it myself. She won't be left to live in unsanitary conditions.
First, I would let her know she is my priority, and that I'm going to do what I can to help. We haven't been together this long just to have this stop us up. I would check with my HR to see if we have a way of compensating for the missed time. I would also try to find a way to talk to the facility to make sure she doesn't get cancelled.
Immediately call Roulette and let her know what happened. Sending her out to a job that she can't work would turn out WAY worse than the awkward call that is just a necessary part of working with humans. We all make mistakes, and I know that I will make some. All we can do is take responsibility and work our butt off to make it right.
The biggest things are urgency and expectations. We need ALL of your info, documents, certifications, references, updated resume, etc. ASAP because there are DOZENS of other applicants to any job, and if you want us to get you in, you NEED to get us your stuff. We know that you are busy. We will bust our tushes for you, but our hands are tied without the necessary things. Expectation is the other biggie. Make sure you know the going rate for a nurse in your specialty. Recruiters know what can be paid and which vendors have what fees. It is really hard to B.S. us to get a few more bucks on your contract. It also isn't really fair to recruiters who are working really hard to get you the job and trying to pay you the BEST they can for what the facility allows us to bill. We are here to help you, not lie to you. If we tell you that your expectations are high, chances are, most recruiters you talk to are going to say the same thing. You will know if your recruiter is being shady. In that case, keep shopping, but give us the benefit of the doubt. You having a job, keeps us in a job. This is a mutually beneficial relationship with the center being all of us working to provide the best healthcare out there.