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Dana Hacker

Dana Hacker
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Question 1:
In a large metropolitan area, Nurse Floating Flo contracts to float between three hospitals within a 10 mile radius of her housing. Starting in the 6th week, the company ask her to float to a hospital 15 miles away, the 7th week she goes to one on the other side of the city, that is 30 miles away, plus one that is 17 miles away. The nurse is willing to take the first few, but after the behavior continues, she has had enough and voices this to her recruiter.
Answer 1:

In the event this happens, I would take the time to talk to Flo and thank her for doing more than what she was contracted to do. I would have Flo communicate this concern with her Nurse Manager about the excessive floating to other facilities. On that same day, I would reach out to the Hospital Account Manager to keep everyone on the same page. If nothing gets resolved within 48 hours, then I would ask for a writeup regarding the floating concerns to other facilities and take appropriate action.

Question 2:
Baby Nurse Betty is a skilled labor and delivery nurse, who also can float to post-pardum care after the delivery as well as the well-newborn nursery. At 7:30pm, the staffing company hotline gets a call stating that they want her to float to the NICU, which is beyond her competency level. What is your company’s response?
Answer 2:

Since this is out of Nurse Betty’s skill set, she does NOT need to float to the NICU. I would ask her to voice this concern to her Nurse Manager, saying that she doesn’t have any experience in the NICU. If the situation doesn’t resolve after the initial discussion, I would have Nurse Betty write a statement regarding the situation. As a company, we then would give the facility a 2-week notice and pull Nurse Betty from the floor.

Question 3:
Nurse Roach is all excited about her first travel nursing assignment. She drives 750 miles to her new assignment housing. After getting the keys from management, she opens the door and three cockroaches scurry across the floor. After further investigation, she also finds a ring of mold in the shower. She can’t stand it and immediately texts you with pictures. How do you respond?
Answer 3:

A couple of things. First off, this is unacceptable and I would want to know about this situation immediately. I would ask the nurse to return the keys, remove all items from the apartment and get a hotel room for the night. In this case, TaleMed will reimburse for a one-night stay. From there, our Housing Department will put top priority in finding other housing options.

Question 4:
You have worked with Nurse Asthmatic for 3 years now and she has done a great job for you, when she takes an assignment in Southeast Colorado. She envisions magic mountains that reach to the sky, only to find that she has landed in wheat country. Not wanting to cause problems she continues to work and everything is fine, until harvest. She has an asthma attack, ends up in the hospital, and is told that she is going to miss at least 2 weeks of work related to asthma induced pneumonia. How do you work things out?
Answer 4:

Life happens. I would direct the Nurse to speak with her Manager about this situation. In addition, I would directly contact the Hospital Account Manager and ask for a two-week extension. In the event the facility can’t accommodate the extension, then we will document the situation and relay it to the facility. From there, TaleMed will seek out other opportunities for the Nurse.

Question 5:
You have worked hard to find Nurse Roulette a job in Las Vegas. You send the nurse a contract that she readily accepts, signs, and sends back. The next morning the bags are packed and Nurse Roulette is on the way to the assignment of her dreams. At 0800 she is out the door and to the hospital. Checking in with HR, they inform her that there is no contract between the hospital and the company, related to the fact that it has not been approved by HR. About the same time, the recruiting manager comes to you and tells you not to send Nurse Roulette on the assignment. This shouldn’t have happened, but unfortunately it does happen. What do you do?
Answer 5:

This situation would never happen. Our processes at TaleMed are very detailed and have a set of checks and balances within different departments to ensure the Nurse has the official offer and can be compliant in time. As a company, TaleMed is in direct contact with the Hospital Account Manager almost daily for Nurses that obtain an offer to ensure we get the Nurse compliant in time for the assignment.

Question 6:
What would you like travel nurses to know about being a great traveling nurse and making your job easier?
Answer 6:

Communication is key. When an RN keeps open communication between both their recruiter and nurse manager, it makes for a great travel experience.

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