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Dan Fisher

Dan Fisher
Tailored Healthcare Staffing
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Question 1:
In a large metropolitan area, Nurse Floating Flo contracts to float between three hospitals within a 10 mile radius of her housing. Starting in the 6th week, the company ask her to float to a hospital 15 miles away, the 7th week she goes to one on the other side of the city, that is 30 miles away, plus one that is 17 miles away. The nurse is willing to take the first few, but after the behavior continues, she has had enough and voices this to her recruiter.
Answer 1:

This would be incredibly frustrating for any nurse. Whenever a facility is asking nurses to do anything that they aren't contracted to do, and the nurse does not want to comply I present the nurse with all of their options. With Tailored Healthcare we have clinical nurses on staff to assist us in resolving any concerns that could jeopardize a nurse's license or contract with the facility. Another avenue we have to resolve these issues is to work with the facilities internal human resources team to see if we can resolve the concerns. There are simply so many options and variables in this particular scenario including possibly offering additional travel reimbursements, etc. My strategy would be to present the nurse with all of the available options to resolve this situation and let the nurse make the best decision in regards to what course of action they would like for to me to take on their behalf.

Question 2:
Baby Nurse Betty is a skilled labor and delivery nurse, who also can float to post-pardum care after the delivery as well as the well-newborn nursery. At 7:30pm, the staffing company hotline gets a call stating that they want her to float to the NICU, which is beyond her competency level. What is your company’s response?
Answer 2:

We would never want our nurses to float to a unit where they are not qualified and competent, nor would we expect them to too. At Tailored Healthcare we have three clinical nurses and a chief nursing officer who would intervene for our nurses; personally, as a recruiter I always support my nurses. We absolutely would not find an acceptable solution for one of the nurses on my team to be required to a unit where they are not confident.

Question 3:
Nurse Roach is all excited about her first travel nursing assignment. She drives 750 miles to her new assignment housing. After getting the keys from management, she opens the door and three cockroaches scurry across the floor. After further investigation, she also finds a ring of mold in the shower. She can’t stand it and immediately texts you with pictures. How do you respond?
Answer 3:

First things first, we're going to assist the nurse in finding immediate short-term housing nearby in accommodations that are clean . Secondly, here at Tailored Healthcare we have a whole team of travel & housing specialists that would start to work right away on finding acceptable housing accommodations for the nurse. Lastly, I would jump in on the search effort myself; there's been many times where nurses have needed assistance in finding housing arrangements and I'm always eager to help.

Question 4:
You have worked with Nurse Asthmatic for 3 years now and she has done a great job for you, when she takes an assignment in Southeast Colorado. She envisions magic mountains that reach to the sky, only to find that she has landed in wheat country. Not wanting to cause problems she continues to work and everything is fine, until harvest. She has an asthma attack, ends up in the hospital, and is told that she is going to miss at least 2 weeks of work related to asthma induced pneumonia. How do you work things out?
Answer 4:

There are so many options on how to work this out, I would first investigate every reasonable option that the nurse has, present those options to the nurse and let the nurse make the best decision for their situation.

Question 5:
You have worked hard to find Nurse Roulette a job in Las Vegas. You send the nurse a contract that she readily accepts, signs, and sends back. The next morning the bags are packed and Nurse Roulette is on the way to the assignment of her dreams. At 0800 she is out the door and to the hospital. Checking in with HR, they inform her that there is no contract between the hospital and the company, related to the fact that it has not been approved by HR. About the same time, the recruiting manager comes to you and tells you not to send Nurse Roulette on the assignment. This shouldn’t have happened, but unfortunately it does happen. What do you do?
Answer 5:

Teamwork begins with open and transparent communication - for this particular nurse it's going to be important to get the nurse all of the information as quickly as possible and then begin exploring options. Fortunately, working for one of the largest travel nurse agencies in the country, I have more resources to pull from and would incorporate our account managers, chief nursing officer and our compliance team to come up with all available options to work the situation out with the facility and help the nurse continue forward on the assignments. Before taking any step, I always consult with my nurses, present them with all of the best options that are available and allow the nurse to make the decision.

Question 6:
What would you like travel nurses to know about being a great traveling nurse and making your job easier?
Answer 6:

I always present my nurses with all of their options; many times travel nurses are hesitant to speak up regarding their needs, wants or concerns about travel assignments because they want to remain competitive in the travel nursing industry. My job is to present you with all of your options and let you make the best decision possible; as a more experienced recruiter I have more options than I can possibly fit into two or three phone conversations and have a history of finding creative solutions for any life situation that you are going through. Always let me know when your needs or concerns change,even if it's something minor so that I can present you with the best options.

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