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In a large metropolitan area, Nurse Floating Flo contracts to float between three hospitals within a 10 mile radius of her housing. Starting in the 6th week, the company ask her to float to a hospital 15 miles away, the 7th week she goes to one on the other side of the city, that is 30 miles away, plus one that is 17 miles away. The nurse is willing to take the first few, but after the behavior continues, she has had enough and voices this to her recruiter.
Our travelers are a part of our family. Assuming I did my due diligence as a recruiter, this option would not have been in the contract without her awareness. Therefore, if the facility is going beyond the scopes of what was agreed to, we would try to reel them back in and make sure everybody wins. However if push came to shove, Flo is in the right to make the right decision for her!
Baby Nurse Betty is a skilled labor and delivery nurse, who also can float to post-pardum care after the delivery as well as the well-newborn nursery. At 7:30pm, the staffing company hotline gets a call stating that they want her to float to the NICU, which is beyond her competency level. What is your company’s response?
We would respond with the fact that we are a JHACO certified agency and are only comfortable sending our travelers into what we have vetted her being certified to do, as well as what Ms. Betty trusts herself to do. We want to do ourselves, Betty, and the facility justice by providing the right people to the right scenario. However, if you need NICU, we can definitely find you someone to fill that position as well!
Nurse Roach is all excited about her first travel nursing assignment. She drives 750 miles to her new assignment housing. After getting the keys from management, she opens the door and three cockroaches scurry across the floor. After further investigation, she also finds a ring of mold in the shower. She can’t stand it and immediately texts you with pictures. How do you respond?
Immediately help her find housing that is suitable for her, as no one should be provided with sub-quality homes. If we are taking people away from their families and himes, we want them to sleep somewhere they are comfortable in.
You have worked with Nurse Asthmatic for 3 years now and she has done a great job for you, when she takes an assignment in Southeast Colorado. She envisions magic mountains that reach to the sky, only to find that she has landed in wheat country. Not wanting to cause problems she continues to work and everything is fine, until harvest. She has an asthma attack, ends up in the hospital, and is told that she is going to miss at least 2 weeks of work related to asthma induced pneumonia. How do you work things out?
She has every right to leave this contract. Health before anything, of course we would explain this and try to find a replacement immediately!
You have worked hard to find Nurse Roulette a job in Las Vegas. You send the nurse a contract that she readily accepts, signs, and sends back. The next morning the bags are packed and Nurse Roulette is on the way to the assignment of her dreams. At 0800 she is out the door and to the hospital. Checking in with HR, they inform her that there is no contract between the hospital and the company, related to the fact that it has not been approved by HR. About the same time, the recruiting manager comes to you and tells you not to send Nurse Roulette on the assignment. This shouldn’t have happened, but unfortunately it does happen. What do you do?
Call Nurse Roulette immediately. Mistakes shouldn't happen but are completely impossible to always avoid. We would push to still get her the position as well as do our best to turn it around as fast as possible! We always own up to problems, however I think we are one of the best at finding solutions!
What would you like travel nurses to know about being a great traveling nurse and making your job easier?
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Responsiveness. Responsiveness. RESPONSIVENESS. We want nothing more than to work with you, as this is a symbiotic relationship, we only shine if we have the opportunity to make you shine brighter than the sun! If you get back to us and are ready to help us through the application process, compliance, and on you will find this life to become so much easier. Nobody wants you to succeed as much as your recruiter!