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Cecilia Merrill

Cecilia Merrill
Fusion Medical Staffing
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Question 1:
In a large metropolitan area, Nurse Floating Flo contracts to float between three hospitals within a 10 mile radius of her housing. Starting in the 6th week, the company ask her to float to a hospital 15 miles away, the 7th week she goes to one on the other side of the city, that is 30 miles away, plus one that is 17 miles away. The nurse is willing to take the first few, but after the behavior continues, she has had enough and voices this to her recruiter.
Answer 1:

I would ask the nurse if the manager has discussed the future floating schedule with her to see if this would going to continue. I would then reach out and state that she is more than willing to float to the 3 hospitals that are close and was willing to help at the further facilities a couple times (as she already had), but she is not willing to float to those facilities for the rest of the contract.

Question 2:
Baby Nurse Betty is a skilled labor and delivery nurse, who also can float to post-pardum care after the delivery as well as the well-newborn nursery. At 7:30pm, the staffing company hotline gets a call stating that they want her to float to the NICU, which is beyond her competency level. What is your company’s response?
Answer 2:

I would tell them that Baby Nurse Betty doesn't not feel comfortable floating outside her skill set to NICU and that she can take another assignment in PP or well-newborn so another RN could take that assignment.

Question 3:
Nurse Roach is all excited about her first travel nursing assignment. She drives 750 miles to her new assignment housing. After getting the keys from management, she opens the door and three cockroaches scurry across the floor. After further investigation, she also finds a ring of mold in the shower. She can’t stand it and immediately texts you with pictures. How do you respond?
Answer 3:

I would tell her so sorry that this has happened! If this is housing that the company has set up, I would reach out to the management and request that she be put into a new unit immediately. If they didn't have something open for that day, I would set her up in a hotel and get things straightened out with the housing location ASAP!

Question 4:
You have worked with Nurse Asthmatic for 3 years now and she has done a great job for you, when she takes an assignment in Southeast Colorado. She envisions magic mountains that reach to the sky, only to find that she has landed in wheat country. Not wanting to cause problems she continues to work and everything is fine, until harvest. She has an asthma attack, ends up in the hospital, and is told that she is going to miss at least 2 weeks of work related to asthma induced pneumonia. How do you work things out?
Answer 4:

I actually had a very similar thing happen to a traveler. I would tell the nurse to communicate what was going on with her manager and that she will be out for 2 weeks during the contract and discuss if she was willing to add two weeks on at the end of the contract. Depending on how the manager responded and if they were willing to wait for her we would move on to plan B from there.

Question 5:
You have worked hard to find Nurse Roulette a job in Las Vegas. You send the nurse a contract that she readily accepts, signs, and sends back. The next morning the bags are packed and Nurse Roulette is on the way to the assignment of her dreams. At 0800 she is out the door and to the hospital. Checking in with HR, they inform her that there is no contract between the hospital and the company, related to the fact that it has not been approved by HR. About the same time, the recruiting manager comes to you and tells you not to send Nurse Roulette on the assignment. This shouldn’t have happened, but unfortunately it does happen. What do you do?
Answer 5:

First I apologize to Nurse Roulette and explain to her the truth of what happened. Explain that this is totally my fault, and explain that I will reimburse her for her travel miles. I would then work as hard as I could to find her a job in Las Vegas and/or get the contract straightened out ASAP! She would be my top priority!

Question 6:
What would you like travel nurses to know about being a great traveling nurse and making your job easier?
Answer 6:

Just remember that recruiters are people just like nurses! We want you to have a successful assignment just as much as you do! And COMMUNICATION is KEY! :) Its a fun job on both sides and I enjoy meeting and talking to travelers! The more flexible and open you are as a traveler the easier things may become!

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