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Brandon Mockensturm

Brandon Mockensturm
Uniti Med
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Question 1:
In a large metropolitan area, Nurse Floating Flo contracts to float between three hospitals within a 10 mile radius of her housing. Starting in the 6th week, the company ask her to float to a hospital 15 miles away, the 7th week she goes to one on the other side of the city, that is 30 miles away, plus one that is 17 miles away. The nurse is willing to take the first few, but after the behavior continues, she has had enough and voices this to her recruiter.
Answer 1:

I would let her know that I can reach out to the Client Manager and have him contact the facility.  Letting them know her position may help her manager change the float schedule and limit her travel.  If that doesn’t work, I would try my best to make her understand – First, she is doing a great job!  And we appreciate all that she does!  The assignment is only 13 weeks, and then we go elsewhere.  Can you please help us out for a few more weeks?

Question 2:
Baby Nurse Betty is a skilled labor and delivery nurse, who also can float to post-pardum care after the delivery as well as the well-newborn nursery. At 7:30pm, the staffing company hotline gets a call stating that they want her to float to the NICU, which is beyond her competency level. What is your company’s response?
Answer 2:

She will not be going there.  She is not comfortable there.

Question 3:
Nurse Roach is all excited about her first travel nursing assignment. She drives 750 miles to her new assignment housing. After getting the keys from management, she opens the door and three cockroaches scurry across the floor. After further investigation, she also finds a ring of mold in the shower. She can’t stand it and immediately texts you with pictures. How do you respond?
Answer 3:

Get a hotel, and we will figure it out as soon as possible.  I would expect her to send me the bill.

Question 4:
You have worked with Nurse Asthmatic for 3 years now and she has done a great job for you, when she takes an assignment in Southeast Colorado. She envisions magic mountains that reach to the sky, only to find that she has landed in wheat country. Not wanting to cause problems she continues to work and everything is fine, until harvest. She has an asthma attack, ends up in the hospital, and is told that she is going to miss at least 2 weeks of work related to asthma induced pneumonia. How do you work things out?
Answer 4:

Tell my Client Manager and have her let the manager know.  No big deal on my side… Hopefully, she recovers.  Prayers.  Send flowers to the facility

Question 5:
You have worked hard to find Nurse Roulette a job in Las Vegas. You send the nurse a contract that she readily accepts, signs, and sends back. The next morning the bags are packed and Nurse Roulette is on the way to the assignment of her dreams. At 0800 she is out the door and to the hospital. Checking in with HR, they inform her that there is no contract between the hospital and the company, related to the fact that it has not been approved by HR. About the same time, the recruiting manager comes to you and tells you not to send Nurse Roulette on the assignment. This shouldn’t have happened, but unfortunately it does happen. What do you do?
Answer 5:

I let the traveler know there has been a mistake and that we have not acquired the proper contracts with this facility.  It’s rare, but it happens, and I apologize.  Please drive home, and we can look around for something else.  You are fully compliant, so getting a quick start will be simple.

Question 6:
What would you like travel nurses to know about being a great traveling nurse and making your job easier?
Answer 6:

Being open geographically is always very easy to work with.  The more flexible you are on location, the more opportunities for success.  Please do onboarding as soon as possible and do not procrastinate.  We always have issues with labs and backgrounds, so please eliminate those chances by doing it first.

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