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In a large metropolitan area, Nurse Floating Flo contracts to float between three hospitals within a 10 mile radius of her housing. Starting in the 6th week, the company ask her to float to a hospital 15 miles away, the 7th week she goes to one on the other side of the city, that is 30 miles away, plus one that is 17 miles away. The nurse is willing to take the first few, but after the behavior continues, she has had enough and voices this to her recruiter.
First, I would make sure the traveler feels heard and understood in her concerns, then coach her on having a conversation with her manager. If the issue is not solved after that, I would work with the client manager to talk with the facility and work on a solution that everyone agrees on.
Baby Nurse Betty is a skilled labor and delivery nurse, who also can float to post-pardum care after the delivery as well as the well-newborn nursery. At 7:30pm, the staffing company hotline gets a call stating that they want her to float to the NICU, which is beyond her competency level. What is your company’s response?
Without neonatal competencies and certifications, this nurse cannot float to the NICU.
Nurse Roach is all excited about her first travel nursing assignment. She drives 750 miles to her new assignment housing. After getting the keys from management, she opens the door and three cockroaches scurry across the floor. After further investigation, she also finds a ring of mold in the shower. She can’t stand it and immediately texts you with pictures. How do you respond?
I would find her temporary housing while she informs property managers. If the situation is not resolved with them, I would inform my team leads and client managers and work together to get the issue resolved.
You have worked with Nurse Asthmatic for 3 years now and she has done a great job for you, when she takes an assignment in Southeast Colorado. She envisions magic mountains that reach to the sky, only to find that she has landed in wheat country. Not wanting to cause problems she continues to work and everything is fine, until harvest. She has an asthma attack, ends up in the hospital, and is told that she is going to miss at least 2 weeks of work related to asthma induced pneumonia. How do you work things out?
Continuing this assignment is not safe for this nurse. When she has recovered and is ready to get back to work, I would find her a new assignment in a location that doesn’t trigger her asthma.
You have worked hard to find Nurse Roulette a job in Las Vegas. You send the nurse a contract that she readily accepts, signs, and sends back. The next morning the bags are packed and Nurse Roulette is on the way to the assignment of her dreams. At 0800 she is out the door and to the hospital. Checking in with HR, they inform her that there is no contract between the hospital and the company, related to the fact that it has not been approved by HR. About the same time, the recruiting manager comes to you and tells you not to send Nurse Roulette on the assignment. This shouldn’t have happened, but unfortunately it does happen. What do you do?
I would call the nurse and explain what is happening and apologize. I would work with client managers to find a solution with the hospital. If we didn’t get HR approval of the contract, I would work with my internal team to make it right for the traveler.
What would you like travel nurses to know about being a great traveling nurse and making your job easier?
Email this Recruiter!
Ask a lot of questions. I love sharing information! Every traveler is different, so make sure you let your recruiter know what your expectations and goals are to make the best of your travel assignments!