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In a large metropolitan area, Nurse Floating Flo contracts to float between three hospitals within a 10 mile radius of her housing. Starting in the 6th week, the company ask her to float to a hospital 15 miles away, the 7th week she goes to one on the other side of the city, that is 30 miles away, plus one that is 17 miles away. The nurse is willing to take the first few, but after the behavior continues, she has had enough and voices this to her recruiter.
Thank the healthcare professional for being transparent and letting me know what's happening. a) My first ask would be having this individual speak directly to their supervisor if they feel comfortable doing so. b) The position is very clear with its wording regarding the assignment requiring floating between three hospitals within a 10-mile radius of her housing. c) If the issue continues, we will follow up with the hospital administrators to ensure the original terms of the position are honored. Throughout this process, we would let the healthcare professional know what we've done, what we're doing, and how we plan to resolve this. So they feel supported on their assignment.
Baby Nurse Betty is a skilled labor and delivery nurse, who also can float to post-pardum care after the delivery as well as the well-newborn nursery. At 7:30pm, the staffing company hotline gets a call stating that they want her to float to the NICU, which is beyond her competency level. What is your company’s response?
Although traveling professionals allow medical facilities to help fill in gaps when there is an increase in demand. Betty should only work in her scope of practice. I suggest she decline to work in the NICU and inform the manager why she is doing so. Also, letting me know immediately would help so we can follow up with the facility to let them know this would be unacceptable to place Betty in this situation.
Nurse Roach is all excited about her first travel nursing assignment. She drives 750 miles to her new assignment housing. After getting the keys from management, she opens the door and three cockroaches scurry across the floor. After further investigation, she also finds a ring of mold in the shower. She can’t stand it and immediately texts you with pictures. How do you respond?
Thank this individual for letting me know what's going on. Ask for the direct contact information of the housing to help facilitate the breaking of this lease. Provide a list of alternative resources for temporary housing that can be reviewed so that previous nurses have leverage for housing. Also, keeping all parties updated on what is going on and what we are doing to fix it (Hospital and account managers for the hospital).
You have worked with Nurse Asthmatic for 3 years now and she has done a great job for you, when she takes an assignment in Southeast Colorado. She envisions magic mountains that reach to the sky, only to find that she has landed in wheat country. Not wanting to cause problems she continues to work and everything is fine, until harvest. She has an asthma attack, ends up in the hospital, and is told that she is going to miss at least 2 weeks of work related to asthma induced pneumonia. How do you work things out?
Thank her again for allowing me to work for her for the last three years. Make sure she is ok, and were doing everything within our power to ensure she is taken care of. We would inform the hospital of the nurse's inability to continue the assignment. We would follow up weekly to check when this individual is ready to proceed. Find them another assignment that fits what they are looking for.
You have worked hard to find Nurse Roulette a job in Las Vegas. You send the nurse a contract that she readily accepts, signs, and sends back. The next morning the bags are packed and Nurse Roulette is on the way to the assignment of her dreams. At 0800 she is out the door and to the hospital. Checking in with HR, they inform her that there is no contract between the hospital and the company, related to the fact that it has not been approved by HR. About the same time, the recruiting manager comes to you and tells you not to send Nurse Roulette on the assignment. This shouldn’t have happened, but unfortunately it does happen. What do you do?
We would reach out to said nurse and be transparent with what is going on, why it happened, and what we plan to resolve this situation. a) First, we would apologize because this is not supposed to happen. b) Ask the hospital what needs to be done and whom we need to speak to resolve this.
What would you like travel nurses to know about being a great traveling nurse and making your job easier?
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I would ask my partner that I'm working to be transparent and willing to share what they are looking for and any expectations that they might have. The goal is to provide remarkable experiences that satisfy what they're looking for, making them want to refer individuals to experience that same level of customer service.