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In a large metropolitan area, Nurse Floating Flo contracts to float between three hospitals within a 10 mile radius of her housing. Starting in the 6th week, the company ask her to float to a hospital 15 miles away, the 7th week she goes to one on the other side of the city, that is 30 miles away, plus one that is 17 miles away. The nurse is willing to take the first few, but after the behavior continues, she has had enough and voices this to her recruiter.
I would, of course, thank Flo for her willingness to go above and beyond what she was contracted to do and assure her that we will work toward a swift resolution of the situation. Flo should reach out to her nurse manager and communicate her experiences with being asked to float to facilities outside her contract parameters. At the same time, I would reach out to the account manager. If the conversation with the nurse manager did not fix the issue, I would advise Flo to send an email to the account manager detailing the specifics of the situation and efforts that have been made so far to remedy it. I would then follow up, making sure the issue was resolved as quickly as possible.
Baby Nurse Betty is a skilled labor and delivery nurse, who also can float to post-pardum care after the delivery as well as the well-newborn nursery. At 7:30pm, the staffing company hotline gets a call stating that they want her to float to the NICU, which is beyond her competency level. What is your company’s response?
Nurse Betty does not have to float to the NICU. Doing that would be irresponsible as she does not have the skillset to ensure patient safety. If a TaleMed nurse would like to have experience in a unit that is beyond their level of competency, they should request assistance when floating there. Otherwise, TaleMed will contact the facility to learn more about the floating request and see if we might be of additional assistance by sending a qualified nurse to fill the position.
Nurse Roach is all excited about her first travel nursing assignment. She drives 750 miles to her new assignment housing. After getting the keys from management, she opens the door and three cockroaches scurry across the floor. After further investigation, she also finds a ring of mold in the shower. She can’t stand it and immediately texts you with pictures. How do you respond?
We would never expect any TaleMed nurse to live in those conditions. Nurse Roach should remove her things from the apartment, leave the keys and head to a hotel for which she will be reimbursed. She has the option of looking for move-in ready housing herself, or we would start working immediately to find her acceptable, move-in ready accommodations.
You have worked with Nurse Asthmatic for 3 years now and she has done a great job for you, when she takes an assignment in Southeast Colorado. She envisions magic mountains that reach to the sky, only to find that she has landed in wheat country. Not wanting to cause problems she continues to work and everything is fine, until harvest. She has an asthma attack, ends up in the hospital, and is told that she is going to miss at least 2 weeks of work related to asthma induced pneumonia. How do you work things out?
Things happen. Even those who dedicate their lives to caring for others can be really sick. The important thing is that Nurse Asthmatic gets back to good health. She should be sure that her nurse manager knows the details of her situation. We will reach out to the facility to see if they will allow her to finish out her contract once her two-week recovery is over. If they can’t or won’t terminate the contract, we will find her a new assignment once she’s ready.
You have worked hard to find Nurse Roulette a job in Las Vegas. You send the nurse a contract that she readily accepts, signs, and sends back. The next morning the bags are packed and Nurse Roulette is on the way to the assignment of her dreams. At 0800 she is out the door and to the hospital. Checking in with HR, they inform her that there is no contract between the hospital and the company, related to the fact that it has not been approved by HR. About the same time, the recruiting manager comes to you and tells you not to send Nurse Roulette on the assignment. This shouldn’t have happened, but unfortunately it does happen. What do you do?
This situation just wouldn’t happen with TaleMed. We have a very detailed, thorough process that ensures every nurse who signs on with us has an official offer and is in complete compliance in time for the assignment.
What would you like travel nurses to know about being a great traveling nurse and making your job easier?
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That’s easy – it’s communication! Ongoing communication between the nurse, recruiter and nurse manager goes a long way toward making a great travel experience.